Remote users cannot connect to new SIM5 installation

[Rod Edwards_2]

Hi, we have a fresh install of SIM5 on Win2K server SP4 and all relevant users on the local site can connect fine using Ie6. However, remote site users (no firewalls in between though)cannot connect at all (Still IE6), but they could connect fine to the same server when it was running SIM 4.2. Some users just receive a blank screen apart from ' ' in the top corner, whilst others browser hangs for a few mins, then get an apache 404 when it tries to redirect them to \ui\jsp.

Can anyone help with this one?

[Aravindh Rajaram · Accepted solution]

You get ' ' whenever you browse to "http://:50000". SIM resonds over SSL.You should actually browse to "https://:50000". Once you do this change you should be able to browse to SIM without any problems.

[Rod Edwards_2]

Oh dear, i'm losing the plot...I know thats SIM runs over SSL, I just sent the wrong link to some of the users and didn't notice..DOH! That explains the ...thanks for the fast reply! Now to find out if the apache error is also down to me being a fool...

[Aravindh Rajaram]

How many systems do you manage using SIM? Whats the h/w on which you run SIM? Is there is any particular page that fails to load and then you get the exception?

[Rod Edwards_2]

In total, around 600 servers...SIM runs on a DL380 G3 2xXeon 2800, 2GB RAM. Its working perfectly for those of us who can access it. Just some of the clients get the logon page, enter logon credentials...it then hangs for a few minutes, then the page redirected to is https://(SIM):50000/ui/jsp

HTTP Status 404 - /ui/jsp/
--------------------------------------------------------------------------------
type Status report
message /ui/jsp/
description The requested resource (/ui/jsp/) is not available.
--------------------------------------------------------------------------------
Apache Tomcat/5.0.30

The 404 would make sense as I don't think that this exists..I just can't find out why certain clients get redirected here.