Reporting not pulling information from systems

[Keith Lewis_1]

Hello everyone

When I run an HP SIM Reporting on 4.2. request, I'm having a problem with no data showing up on a particular field. I'm trying to retrieve Systemuptime info but found that the view has all the rows from R_UnixOSDetails under column SystemUptime are in the sql database I choose "Operating System Details", and all it's details in the Reporting wizard from the browser to run the report. I'm trying to get uptime from Microsoft HP systems in our company. All, of course, has hp sim agents. This information does show up local to each agent from the browser java interface, but doesn't seem to be stored back to the HP SIM Database for history retrieval.

The report is generating this sql query (see below), (but since the fields are always null, it has no data or history data to pull.

SQL QUERY USED TO GENERATE THE DATA IN THE TABLE: Operating System Details

select R_UnixOSDetails.DeviceName, R_UnixOSDetails.OSName, R_UnixOSDetails.OSVersion, R_UnixOSDetails.Capability, R_UnixOSDetails.SystemUptime, R_UnixOSDetails.NumUsers, R_UnixOSDetails.NumProcesses, R_UnixOSDetails.MaxProcesses, R_UnixOSDetails.TimeZone from R_UnixOSDetails WHERE ((R_UnixOSDetails.SnapShotID=-1) OR (R_UnixOSDetails.SnapShotID is NULL)) AND DeviceKey in (select devices.deviceKey from devices JOIN notices ON devices.deviceKey = notices.deviceKey and notices.NoticeType = 1 JOIN consolidatedNodeAuths ON devices.mxGuid = consolidatedNodeAuths.NodeId and consolidatedNodeAuths.userID = '00000000864162de0000000400000027' WHERE ( ( devices.productType = 1) ) ) order by R_UnixOSDetails.DeviceName ASC

Is it possible an option at the agent or hp master has to be turned on in order to start populating this view?

thanks for reviewing this.

- Keith Lewis
Siemens Inc.

[Rob Buxton]

Keith,
For Windows Systems I think this data is gathered from the WMI Interface.

You don't mention what kind of Servers these are, but you could try setting the credentials in the WBEM (either Global or System).