Serialnumber 0

[Jocke_3]

Import serialnumber and some other info to our serverdatabase, 3 new servers has serial number 0, one has 5?? All other info looks correct including Product Id.

[Rob Buxton]

It's not clear what you mean.

It would depend on what tables you're getting the information from.
The Reports Tables are populated by the Bi-Weekly job, not by the Discovery Process.

Serial Numbers can be lost if the Motherboard has been replaced.

Check if the Serial Number is actually in the BIOS.

[DeadUserIDBR829846]

I'm looking at the System Page in HP Systems Insight Manager. Looking at HP Insight Diagnostics shows a correct Serial Number. The System Information page also shows the correct numbers.

I ran Data Collection and then checked two of the servers. They had a correct serial number on the System Page. Two minutes later it's gone???