Sign-in failure

[Stuart_43]

I upgraded from sim 4.2 to 5.0sp4 all seemed to go fine and i could log in i then decided to upgraded the drivers, system homepage, etc using the psp 7.50 after the reboot i was no longer able to logon to sim ans got the message "Sign-in failure" have tried different credential but none of them seem to work any longer. please help!!

[Albert Austin · Accepted solution]

Is it running in Domain environment or workgroup? If you have problems with passwords, check this link out
http://h18013.www1.hp.com/products/servers/management/hpsim/info-library5/mxpassword.1m.html

[Stuart_43]

it is on a domain, thx

[Stuart_43]

not really sure what i should be doing with this tool, what password is it changing? and how will it benefit me, thx

[Albert Austin]

As mentioned in the description it deals with SIM password issues. Helps you to modify your SIM password sp you could access the console.

In Administrative tools->Services->HP SIM under its logon tab what is SIm logging on as?

[Stuart_43]

it's logging on with the local admin account.

[Ferry Steenvoorde]

Try logging in using \ or \.

[Stuart_43]

not working with domain\username or server\users

albert when you use the mxpassword tool what password are you modifying? for example for the mxdbuserpassword what is the equvelent when logging into SIM

[Albert Austin]

Hi Stuart, As mentioned in my post above, it changes the password with which you can access SIM. If you have not created any special users for SIM then it uses Administrator user name as default.
Have you tried any of the tool's commands from that page?

Have you tried also restarting the HP SIM service? Does it restart?
Also try changing HP SIM logon to Domain Administrator account in services and see if that helps.

[Stuart_43]

i have setup other user accounts, but still have the administrator account, if i use mxpassword -g and choose the modify option in the dropdown it gives me to password keys that i can select mxsshkeypassword and mxdbuserpassword, is this everyhting i should have and if so which one do i modify to change the administrator password?

tried using a domain admin for the service but it is still now working.

[Stuart_43]

sorry, should have said "not" instead of now in last post

[Albert Austin]

Think SIM cannot access database, try this out from cmd, it removes your database password and lets you assign a new one.

mxpassword -r -x MxDBUserPassword
mxpassword -a -x MxDBUserPassword=

[Stuart_43]

once i assign a new password how would sim know to use the new password? do i have to set it somewhere else aswell?

[Albert Austin]

It uses the password to access database. I would use the same password as local admin.

[Joel Rubenstein]

Do you get the SIM login screen but any login you specify produces a sign-in failure message?

[Stuart_43]

Yes that is exactly what i saw but seem to have resolved the issue not use what fixed it but it was either recreating the password as suggested or re-installing psp 7.50, thx for your help