SIM 4.2 -- Support Pack install through VC Agent

[Steve Giordano]

I have the 7.10 Support Pack cataloged in our database and I'm try to install it onto a Windows 2003 server using a task. I select Deploy -- Initial Proliant Support Pack Install and set all configuration parameters. When the task runs it returns an error indicating Authentication Failure. I supplied a valid administrator username/password (same account SIM service is running as) and I tried using the local admin account so I'm not sure where the authentication failure is happening.

[David Claypool]

The HP SIM application "shells out" on the central management server using SSH. In that shell it uses the setupc.exe of the Support Pack and passes it the remote system's name and the credentials.

The error indicates that the HP SIM application does not have a matching SSH key for the local device. Check the SSH whitepaper at http://www.hp.com/go/hpsim --> Information Library

[Steve Giordano]

So in order for me to be able to deploy the Support Pack (or any software updates) I need to have the OpenSSH service installed on the CMS and every client?

[David Claypool]

No, only on the CMS. Also, this is only necessary for the "initial" install for a system that does not have the PSP and Version Control Agent. Once VCA is out there a secure task using HTTPS and trust relationships among HP SIM and the agents are used. In the absence of that, the Initial PSP install uses OS security.

[Steve Giordano]

Ah -- ok. Making more sense now. I'll give it a shot and see if the Authentication errors go away. Thanks.

[Steve Giordano]

Resolved.