SIM 5.0 newbie help please

[TroyB_1]

Setting up the SIM server was a snap. I had no issues. The problem now is I need to figure out how to exclude certain alerts.

As an example, I pretty much only want hardware failures (Hard Drive, Power Supply redundency, etc.) to come in as email notifications but if I set it for critical, I even get reboots, but I don't want those.

In OpenManage (Sorry if that's a bad word around here) I can simply right click on that alert and exclude it for the future but I haven't figured out how to do this with SIM.

Any and all help GREATLY appreciated as I'm kind of learning as I go.

[LukaS_9]

Hi,
have you tried to create a new "Automatic Event Handling" from Options->Events?
In the first step you could chose "with event and system attributes that I will specify" and then select the events you want to get a mail for...does this make sense?

Luca

[TroyB_1]

Thanks a million for your help!

Yes, I've tried that, unfortunately, when I set it up as "Event Type", most of the options in there seem somewhat foreign to me. Is there a document or something somewhere that explains in plain english what each one of those mean?

[Rob Buxton · Accepted solution]

There's no simple way like that.
I still have a set up using a single event handling task for Critical and Major alerts.

We also have a task that sends customised e-mails to a alert logging application. For this I use a custom command rather than a straight e-mail. You can select the scripting language you want, I use perl, and in my command I read a list of servers to exclude before sending on the message.

With the alert set ups you can either selectively pick certain events or exclude certain events.
Another way of tweaking it is to change the priority of certain events.
The problem with that is that they'll probably all be reset at the next update of HPSIM or whenever the MIB's get updated.

To do what you want you probably create the event selecting the severity and then add additional criteria selecting event type and using the "is not" to exclude particular events.

[TroyB_1]

Thanks! That gives me a few ideas I can try. I appreciate your time.