SIM 5.0 "Checking HTTP status" forever

[Tony Glynn]

Hi All,

On starting SIM5 after install I get the "Checking HTTP server" message basically forever.

What am I doing wrong?

I've check the logs / readme / release notes. The system management homepage is running OK - I assume that SIM5 uses the Apache server from the SMH.

Any clues?

Cheers

[Joel Rubenstein]

Tony,

To determine why SIM won't start go to the

C:\Program Files\HP\Systems Insight Manager\logs directory.

The files domainmanager.xxxx.out.log and mxdomainmgr.xxxx.out will contain the SIM startup messages and any errors that have occurred. Where xxxx is the process ID of the mxdoaminmgr.exe process. Each time SIM attempts to startup a new pair of files will be created.

[Tony Glynn]

Joel,

thanks for the speedy response. I've checked both the logs and they look clean except for the DomainManager which has "ensure that mxdtf is running or this process will pause" - In my Task manager I have a mxdtf.exe running under the same service account as SIM.

In the MXDomain manager the only odd line is the JNDI Bootstrap is binding to an address of \0.0.0.0 - Dunno what this actually is.

I'm running W2K SP4 with 1GB RAM on DL388 G2.

[Tony Glynn]

Further to this I am now getting dozens of mxinventory processes starting. After about 40 of them have started the newer ones are aborting with "application error - the application failed to initialise properly"

Interesting...

[Aravindh Rajaram]

This happens when SNMP service is not installed and running on your CMS. SNMP service is actually a pre-requisite for HPSIM to get installed. But somehow the validation fails on some machines and gets installed and then you see the "Checking HTTP status" forever. To resolve this, Install SNMP service, configure it with read and write community strings, and make it to accept packects from the desired hosts or from any hosts. Finally, restart HPSIM service. This should solve your problem.

[Tony Glynn]

Problem fixed.

I rebooted (again) and the MX... log files now contained considerably more info including a java exception related to a traphandler. The machine had the SNMP trap service disabled - not the SNMP service. I enabled that an it all came good.

[Joel Rubenstein]

Tony,

Yes that is another issue we have recently seen. The SNMP trap service is normally set to manual and is apparently started by SIM. If it is set to disabled then SIM will silently terminate during it's startup. The SIM service is just a wrapper that checks every 60 seconds to see if SIM is actually running and if not it attempts a restart.