SIM 5.1 SP1 - CW changed to "label"

[Mariano De Luca]

Has anyone noticed that the column labeled CW is not showing as "label" is it just me or has this been updated by some unknown source?

[Mike EvansCengageLearni]

I noticed this just the other day on our SIM server.

[NJK-Work]

CW is "Contract and Warrenty" status. Have you installed/enabled that option? Perhaps if you have not installed it, it defaults to something bogus like "label".

Nelson

[Mike EvansCengageLearni]

I have not uninstalled it and it is working fine, other than the column showing as "label" instead of "CW"

[Mariano De Luca]

same here, using it, just changed at one point but all is working fine.

[Tjebbew]

I got a few systems with the same problem,

SIM 5.2SP1 with RSP - CW changed to "label"

Some CC engineers told me that this has to do with a language setting. It is not a showstopper but some customers made a support case for this issue, they want this to be solved.
If someone has a solution for this problem please let me now

[Tjebbew]

"Label" instead of "CW".

Step 1 - Close HP SIM application

Step 2 - Stop the HP SIM Service

Step 3 - Copy the file CWStatusSourceReg.properties from the ISEE config directory
(C:\Program Files\Hewlett-Packard\RemoteSupport\config) to the HP SIM setup directory
(C:\Program Files\HP\Systems Insight Manager\setup).

Step 4 - Start the HP SIM Service

Step 5 - Open the HP SIM application - the column should be labeled once again as CW