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SIM integration with Remedy

 
Nick H
Advisor

‎08-25-2005 04:33 AM

‎08-25-2005 04:33 AM

SIM integration with Remedy

We are looking to install the new Remedy 6.3

Is there a white paper or other information from HP regarding the integration of SIM and Remedy?

I searched for SIM and Remedy with no luck.

Thanks.
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Rob Buxton
Honored Contributor

‎08-25-2005 01:12 PM

‎08-25-2005 01:12 PM

Re: SIM integration with Remedy

There's no direct integration I'm aware of.
We've moved away from Remedy here, but we did develop a way of automatically logging Server outages.
Here, HPSIM called a command procedure that created an e-mail in a specific format which was then devlivered to a Mailbox that Remedy polled.

Remedy could then load that into the database.
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