SIM License Manager Problem

[Brad Moss]

I recently purchased six new servers from HP along with Advanced iLo for each. We depoloyed all six in our test enviornment and with their factory assigned name (seriel #)

When we moved them to production we renamed them. Now the licence manager will not allow us to utilize the advanced functions such as power manager. The SIM license manager also will not let us manage the liceses. All I see are the serial numbers of the servers and that all licenses are used. It seems that SIM did accept the servers with the new name but the license manager did not. One of the reasons I purchased the Advanced License was to gain the power and other fuctionality.

SIM show six licenses used, but zero licenses assigned and zero licenses available. If I try to configure insite power manager, I get an unlicensed error

How do we fix this? I see the liceses, it shows that all were purchased, but I can't access the tools in SIM..

[Brian Hahne]

Brad, did you ever fix this? I am having the exact same problem.

[Brad Moss]

No. It was reccomended that I uninstall and reinstall SIM, but I have not wanted to do that becuase of the data already there.

[Brian Hahne]

Same here. I've seen others with the same problem.

It seems as if name resolution works throughout SIM, but not with License Manager. I have old server names in there...
also some things listed as IP address, which now have a real name.. they may have had an IP at one time b/c there was no DNS entry.

I'm not sure what the issue is, but there definitely is one.

[Brian Hahne]

Well I figured this out... sort of.
The issue is that during the System Identification, which does a DNS name resolution, it is updating system names EVERYWHERE except for license manager.

Let me first say we don't use Dynamic DNS in my organization.
So.. one thing I found, was that in license manager systems with old names were showing up even after being renamed.. but.. systems to which we licensed an ILO... but didn't yet enter a DNS name, were showing up as an IP address.
In SIM, this is fine, b/c once you fix the DNS entry, it will update and resolve the name and the system will display properly.
In LM, it won't do that now. This is running 5.2 and 5.2 SP1 that I've found this on.

I called our HP tech, and he said that was by design and we would have to get new licenses issued. I wholeheartedly disagree and will fight him on that one. ILO licensing by design is to a physical box, NOT to a DNS name. If HP wants me to get new licenses issued for every server I buy, b/c I didn't do a timely manual DNS entry for an ILO, then I have one solution.. I will stop buying ILO and ICE licenses, and save myself $1000 per server.

OR... you can do this fix. :-)
I first thought, a fresh reinstall of SIM would fix this, b/c the LM data would be fresh. Thus punching more holes in the HP Tech's theory that I need new licenses. The problem with doing that is I would have to re-enter all the ICE and RDP licenses. Not too bad, I'd just delegate to a subordinate. :-P

So I ran this script and it worked..

With an SQL account that you can do updates with.. either your own, or an SA equivalent,..

I went into SQL
opened Query Analyzer

Ran this : select * from LMCertificateList where (productName like '%iLO%')


That returns a list of all the ILO licenses, for ILO and ILO2.

Once I was satisfied that the results were right.. I just put
delete from LMCertificateList where (productName like '%iLO%')

That deleted all the ILO licensing information out of the table, and left the other information.

Next, I went to Deploy>License Manager.

The ILO product is gone from the list.. don't worry.

Click collect license information.
Select Management Processors as your group.
Run the collection.. it's slow as molasses.

VOILA.
All my licenses are fixed and up to date.

Take THAT HP!

I love SIM and have used it for years, our organization is an early adopter of all their mgmt software... I'll tout their products always, but I will NOT be told I need to go through some BS because their product doesn't work like it should

Fix it HP. It's a bug.

[JALogan]

THANK YOU!!!! THANK YOU!!!! THANK YOU!!!! THANK YOU!!!! THANK YOU!!!! THANK YOU!!!! THANK YOU!!!! THANK YOU!!!! THANK YOU!!!! THANK YOU!!!! THANK YOU!!!! THANK YOU!!!!

HP Support wasn't worth a thing here. Your idea not only worked, it let me reclaim 2 licenses HP told me were dead because "there is no utility to reclaim licenses once they have been applied".

Brian, you are the man!!!!!!!

Oh, and if I forgot to say it, THANK YOU!

[Brian Hahne]

You're welcome. Glad I could help.