SIM reporting problems

[Mikael Rönnbäck]

I'm trying to troubleshoot my reports, where I'm having two problems that have begun to appear on more than a few servers, and its getting annoying so I thought I'd check if anyone else has seen this and if it is a fault in SIM or a fault in my query or something else ?

I have a simple diskreport, it selects all servers in a specific query, and then gives me all selections for Logical Disk drives.
Now what I'd expect to get here are all the diskvolumes, which works fine for most machines, but I have begun getting

a) CDROM status = 100% full when a CD is in the drive, now this was not quite what I wanted, is there any way to exclude this and is it really correct the CD is handled as a volume in this report ? (Same goes for Floppy which also appears on some machines)

b) Volumes that no longer are present in the server, where server has been rebooted and SIM inventory jobs have been run several times, still old non-existant volumes are present in the reports.

All ideas are appreciated :)

[Rob Buxton]

Mikael,
When you say you have a simple disk report, is this one using the HPSIM Reports or are you writing your own SQL?

Also, which version of HPSIM?

[Mikael Rönnbäck]

Sorry, I see I should have said it in another way, yes I'm using the built-in reports, and HPSIM version is still "only" 4.1, (until I get to solve a problem I have with OpenSSH I'm reluctant to upgrade, since if I can't find a solution it may be easier to make a fresh new installation)

[Rob Buxton]

My understanding is that the Reports tables were updated by the Bi-Weekly task. In HPSIM 4.1 there were issues as unlike earlier versions the tables were not cleared but merely updated. HPSIM 4.2 handles this a bit better. I've not reduced the number of drives on a System so I cannot guarantee this. (You have the luxury of removing storage!! 8-) ).

[Mikael Rönnbäck]

Thanks, I'll try to take a look into 4.2 on a test system instead then (and no, I don't actually have that luxury, but rather when a volume gets full we install a new one double the size and move the data over to that and remove the old ;-))

[Patti Connors_2]

I wondered if you have ever figured out what was happening here. I have been having the same problems using the HPSIM Logical Disk Space reports. It started happening for me after I applied the SIM 4.2 SP2 patch. Some servers still report the Volume correctly. For others, the floppy, CD-ROM and Tape drive show up. For those servers the Volume no longer reports the correct name. It will appear simply as Local Fixed Disk. The other strange thing I have noticed is that all of my G4 DL360's and 380's do not show up on the list. Attached is a sample of a report. Any help would be appreciated.

[Jon Ward]

The values may change depending on what management protocol is being used.

If you use SNMP, the hp Management Agents report the information. If you use WBEM/WMI, Windows provides the information.

WBEM/WMI can be turned on/off by going to Options -> Protocol Settings, and select either Global Protocol Settings or System Protocol Settings (for target changes).

[Mikael Rönnbäck]

Thanks for the information Jon, do you know if the cause for some servers showing floppys/cds are that they use WMI then ? And would disabling WMI clear out that data from the database ?

[Jon Ward · Accepted solution]

They disappear after disabling the WBEM protocol.

You may have to run the Daily Device Identification (to turn off the protocol) and run the Bi-Weekly Data Collection (to refresh the reports using the remaining protocols) to see the results. Otherwise, it may take a couple of weeks.

[Jon Ward]

Clarification:

I meant to say you needed to run the Daily Device Identification to prevent WMI data collection following disabling WBEM/WMI.

[Mikael Rönnbäck]

Perfect, lots of thanks