SIM + Server Product ID

[CA1499584]

I have the contract module working but some of my servers aren't getting any product ID at all, I have try re discovering them, Upgrades to latest Support Pack (7.60)and still not show up nor in SIM or on local server web page. Any one knows any other trix....

[Cindy Osborn]

What model hardware? The product ID only shows up in my latest hardware. It is in the bios of the newer servers. But I am finding that as long as I have newer agents than 6.0, company/contact info on the system properties page and a Serial Number in the Bios then Contract module is working great.

[David Claypool]

Product ID was only introduced when serial numbers transitioned to 10 digits from 14 digits. If a product has a 14 digit s/n, it does not have a product ID. The transition roughly corresponds to the introduction of the ML/DL 3x0 G4 series...

[CA1499584]

That will explain, I'm missing this number on all type of servers including bades BL20P. So I need to make sure I have the latest BIOS ?, The old servers less than G4 do the Warranty/Contract module will work or this will be for the latest HP hardware...

[Cindy Osborn]

As long as my older servers 380 G1's and 1850's even are pulling back info even to just say it's expired as long as there is a Serial Number in the bios of the server and agent level is greater than 6.0.

[CA1499584]

I still can't make it work, I have BL20P with latest BIOS, The serial number are 10 digits, the SP is 7.60, The only ones working are DL380 G3/G4 I event make a MSL6060 library report back... I also have DL580 G2 with same problem but I haven't done any work on them(BIOS,SP)

[CA1499584]

Found solution as mention on the reply