Specific support pack not loading!?!?!

[nathan_78]

After running the full support pack install for 7.2 on a few of our servers all the latest versions updated except the support pack "HP Insight Diagnostics Online Edition for Windows" version 7.0.0.1198. Now the log showed the version running successfully with no errors. But the VC agent still shows that particular one as not updating. We tried installing it individually with the same results.

Has anyone else run into this problem???

Here are a few more details on this particular fix.

cp004821.exe
Revision History Version 7.0.0.1198 (Enhancements)

Enhancements
Maintenance release for SmartStart,v 7.20.
Version 6.3.1.887 (Contains Bug Fixes)

Fixes
Resolved security vulnerability within the 6.3.0.878 version of Insight Diagnostics that could allow an unauthorized user to save a potentially harmful file to the system.

[Rob Buxton]

Yes, and it was discussed here.
The new version does not correctly uninstall the previous version.
For any other Servers you're going to update, remove the existing Diagnostics Utility before you start.
For those Servers you've already done, use the Add/Remove programs to remove the previous version, and then delete the Service as the new version doesn't have a Service associated with it.

[Alfredo Soares]

Hi Rob,

I had a similar problem.
I did want you said, and it worked for me, BUT...How can i delete the service no longer used?On the registry?

Thank you very much

Alfredo

[NJK-Work]

I believe the registry entry is:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\hpdiags]

You should be able to delete this entry - BUT TEST FIRST!!!! (my standard disclaimer).

Nelson

[Rob Buxton]

Services can be deleted using the sc command.

Try sc /? from a cmd prompt.

I no longer have the old hpdiags services, so not too sure of its name.

But the command will be something like:
sc delete hpdiags

The command sc delete will produce a good description of what it does.

[Alfredo Soares]

Thank you all for your quick responses.

Alfredo