System Management Homepage 3.0 upgrade failed

[Gerald LaVallee]

I used the VCA via the SMH to upgrade to the latest version, 3.0.X. Afterwards, the SMH will not start. I get the infamous "IE cannot dsiplay the webpage" message.

The service is running, and no errors are entered into the Win Event Log...

Anyone???

I have uninstalled and re-installed cp008601.exe, the latest version. GASP!

OS: Windows 2003 Server R2
ProLiant ML370 G5
Ran latest PSP 8.15 and post updates thru VCA.

Jerry

[TechGuru]

1) Make sure SMH service gets started

2) browse to https://localhost:2381 or https://127.0.0.1:2381 or https://:2381

3) check C:\hp\hpsmh\logs\error_log file for any error when starting SMH service.

4) Check Windows Application Event message & system Event messages related to SMH service.

[Gerald LaVallee]

Those were already exhausted

1) Service is started.

2) IE cannot display the webpage...Unable to Open after the upgrade. This worked fine before the 3.0 upgrade.

3) C:\hp\hpsmh\logs\ directory is empty.

4) No errors related to SMH entered into the MS event logs other than the service stopped and started when "cycling" the service.

I'm baffled!!!

I have even rolled back the SMH to a previous version, v 2.1.15.210. Same results!

Jerry

[TechGuru · Accepted solution]

execute "netstat -a" in command promt.
Check if 2381 & 2301 ports are being Listed as LISTENING

if the ports are LISTENING
1) Check if your browser settings are correct [mainly the proxy settings.]
2) check if some other web server running in your server is using 2381 port.
3) Check if any antivirus software or some security policy prevent this URL.

if this ports are not LISTENING,
1) uninstall SMH
2) delete "c:\hp" folder [make sure you take care of other web-apps settings like VCA,VCRM settings before deleting folder]
3) install the newest version of SMH & browse to https://localhost:2381

[Gerald LaVallee]

I ended up uninstalling and re-installing SMH. I did not delete the directory, which is a great recommendation for next time. This was the third time I followed this procedure.

Then, I reset IE and restored the default settings. Then, I checked and set the proxy server settings and accepted the site as a trusted site when challenged.

All is well...I find it peculiar that the upgrade would blow up (I use that as a technical term!) the IE settings when they were previously set.

Thanks!