Server Management - Systems Insight Manager
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Re: System Management Homepage - Cannot Connect

 
Tuscani_1
Frequent Advisor

Re: System Management Homepage - Cannot Connect

I am having the same issues with 8.0. I contact our HP rep. he is looking into it.
TMargner
New Member

Re: System Management Homepage - Cannot Connect

I am experiencing the same problem at one of my customers... Switched back to 7.91 on the next deployments, till the new SMH will be available.

Any update on this topic?
Pete Simpson_1
Advisor

Re: System Management Homepage - Cannot Connect

Nothing that I've heard. Version 8.00 is still the only SmartStart listed on HP's website. We've had a case open with M$ for 6 weeks and they are even trying to engage HP and getting no where. Very disappointing.
Steve Evernham
Advisor

Re: System Management Homepage - Cannot Connect

I just called HP to find that my case was closed. I haven't heard any updates from them in over a month. I've requested them to call me back with an update with an ETA on a new package. I'm quite annoyed that they closed my case with only a "work around" (using 7.91) and no actual fix. While on the call, they wanted to transfer me to the blade department again, even though I explained to them that this is a software issue. Their support has gotten to be down right pathetic. There is still no notice anywhere on their site mentioning this problem.
Pete Simpson_1
Advisor

Re: System Management Homepage - Cannot Connect

Yeah, I like the fact (NOT!) that you always have to re-explain yourself to some moron in India (or wherever Asia) who you can barely understand, let alone they can barely comprehend what you are telling them. I often ask to be transferred to another call center. :-S Very frustrating. HP's support and quality of products has always been my #1 selling point to management about why to stick with HP and not go to the cheaper product offerings from Dell. It seems that argument may be taking on water...
Steve Evernham
Advisor

Re: System Management Homepage - Cannot Connect

You said a mouthfull! I had to tell the "tech" who I dealt with last, spell his name and email for him. At the end of the call the genius provided me the email address of the last tech I dealt with ... I interupted him to inform him that I gave that to him! I've been pushing our management to give Dell a shot in our DCs. This is same type of support we used to get from IBM (I hate their hardware). Makes you wonder who is watching the ship over there. I'm guessing no one, because it is sinking!
JD13
New Member

Re: System Management Homepage - Cannot Connect

I have already begun our transition to Dell. Purchasing a system with Gold support gets you support personnel in the US and still costs less than HP with standard support!
Terry_92
Frequent Advisor

Re: System Management Homepage - Cannot Connect

I have been pointed at the following update HP Insight Management Agents for Windows Server 2003/2008 8.1.0.0 24/04/2008. My case is being escalated but I was told that PSP 8.1 is just around the corner. I'll install the update and post back with results.
Steve Evernham
Advisor

Re: System Management Homepage - Cannot Connect

Can you post the link?
Terry_92
Frequent Advisor

Re: System Management Homepage - Cannot Connect

Steve Evernham
Advisor

Re: System Management Homepage - Cannot Connect

I'll give it a shot, but the revision history makes no mention of any fixes ...
Version: 8.1.0.0 (24 Apr 2008)
Enhancements
New dual domain support for the Smart Array P800 attached to a MSA 60/70.

Requires Smart Array firmware, v5.10 or later.


Re: System Management Homepage - Cannot Connect

I downloaded PSP 8.00 from support.hp.com on May 12th and installed it on four servers (two DL380 G2's and two DL360 G4p's, all running Windows Server 2003)... before reading this thread . I have experienced the issues with the https://servername:2381 homepage allowing one access before crashing as described here.

After reading the suggestions above I have come up with a simplified procedure to downgrade the problematic components to PSP 7.91:

1) Run SETUP.EXE in the PSP extract folder
2) Tick "FORCE ALL BUNDLE UPDATES" in HP Smart Update Manager
3) On the next screen click "Deslect All"
4) Select the following three updates:
- HP Version Control Agent for Windows (2.1.9.791)
- System Management Homepage (2.1.10.186 (B))
- HP Insight Management Agents for Windows Server 2003 (7.91.0.0)
5) Configure the updates according to your site's requirements.
6) Click "Install"

That's it! Exit from the HPSUM when installation completes (about 2 minutes on my servers). No reboot required. I have followed this procedure on the four servers affected and all is well after +24 hours.
If this works ... I'll be famous!
Steven Baillie
Trusted Contributor

Re: System Management Homepage - Cannot Connect

I have downloaded HP Insight Management Agents for Windows Server 2003/2008 8.1.0.0 24/04/2008 and installed but issue is still there.


hopefully PSP 8.1 will fix this.


steven
BobFuller
New Member

Re: System Management Homepage - Cannot Connect

As you can all imagine, after having run through a full update of PSP8.00a to all of our client servers, this has been incredibly frustrating.

Typically, I deploy HP Softwares via HP Systems Insight Mgr, under Deploy, (even if an existing support pack is there) Initial Proliant Support Pack install, or sometimes, via VCA.

Is there a way to modify the support pack 8.00a and have it include the 8.10 version of the Insight Agents instead of the included 8.00 stuff? Updates/patches never seem to mention the installation via SIM or VCA, rather only with some local installer... In the past, I know I created a custom bundle, but it was only a couple of items thick--I know it shouldn't intimidate me, but the PSPs are so huge that I'm not comfortable enough with them to do this on my own...

Any word or guesses on PSP 8.10 being released? It amazes me that 8.00a hasn't been pulled from the downloads.

Bob
Jeff Peil
Frequent Advisor

Re: System Management Homepage - Cannot Connect

Same as Steve, I have installed the recently released 8.1 agents and we are still experiencing the problem. Some servers seem to last longer than others before SMH fails, but it eventually fails.

Has there been ANY communication from HP in any threads on when the fix is coming?
BobFuller
New Member

Re: System Management Homepage - Cannot Connect

I think I figured out how to edit the PSP Pack via the VCRM, but the results on the one server that I tried didn't turn out so good. It could have just been that the server itself is somewhat unstable, originally NT4, then 2k, now 2k3.

I just created a new custom baseline, and selected the PSP8.00a. It expanded, showing all the various parts. I deselected the SMHP, VCA and Insight Agents that automatically selected and chose the 7.91 versions. When I went to deploy, under deploy software and drivers, via Insight Mgr, things looked like they were going to go exactly as I'd wanted. The result ended up producing a web page that indicated "There is no system management Homepage" or something to that effect. Eventually, repush, repush the packaged 7.91 and several reboots, it looks OK again. An oddity though that I sometimes see--the SMHP shows all green, no alerts, but my Insight Manager refuses to set the flag back to normal, it keeps it at the Critical or Warning marks. To fix it, I either have to reboot the SIM server or sometimes, even delete the object and rediscover it manually. Whatever something did recently, all my Dell servers blanked out and went back to unknown/unmanaged status. I've reimport the Dell MIBs, but an Identify Task doesn't bring them back as Dells. I'll probably have to whack those objects and do another manual discovery.

Should the IDENTIFY task be able to update an existing object that's pretty much blank? It's not really ever worked for me, but I'm not positive that my expectations are accurate. I have verified that the option to "DO NOT ALLOW IDENTIFY or COLLECTION to modify these settings" on an object is NOT checked.
Rich Purvis
Honored Contributor

Re: System Management Homepage - Cannot Connect

There is a new SMH now available on HP.COM, there are a number of fixes listed but I believe the first one will address this issue:

Fixed issue on httpd lib triggered by user logoff on local system


Good luck,

-Rich
Why does my tivo keep recording Nickelodeon?
Jeff Peil
Frequent Advisor

Re: System Management Homepage - Cannot Connect

Rich, where are you locating this new SMH on HP.com? All I can find is the version from feb. 2008. Thanks.
Rich Purvis
Honored Contributor

Re: System Management Homepage - Cannot Connect

Here is one of the download links, you might want to verify that it is the correct one for your environment (OS):

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&swItem=MTX-0ee8400155ae4c2bb066f244b2&prodNameId=3288134&swEnvOID=1005&swLang=8&taskId=135&mode=4&idx=2
Why does my tivo keep recording Nickelodeon?
Jeff Peil
Frequent Advisor

Re: System Management Homepage - Cannot Connect

Thanks Rich. I also just found a link under the Revision History for the February version. It was not updated under the Software - System Management section of any particular model server I tried.
WW77394
New Member

Re: System Management Homepage - Cannot Connect

Has anyone ran this update yet? If so, any problems as a result?
scharris_99
Occasional Advisor

Re: System Management Homepage - Cannot Connect

Yes, this new version (2.1.12.201) of the system management homepage does cure the problem. It is listed in the version notes -"Fixed issue on httpd lib triggered by user logoff on local system".
simonwirral
Advisor

Re: System Management Homepage - Cannot Connect

have installed on 12 test servers (mix of models) All looks ok, but will test for 48h or so before full roll out.

is there more to this box of bits???
MMetzner
Frequent Visitor

Re: System Management Homepage - Cannot Connect

Hello,

i have testet the neu system management home page ver. 2.1.12.201 on three servers.

one ml570g1, and two ml370g5

It works for one day, but after one day i have the same old problems.

I must go back to psp 7.91 and then all ok.

FrankW
Frequent Advisor

Re: System Management Homepage - Cannot Connect

I have had better luck with the new SMH, it seems to have resolved the issues for me. I have other issues with WBEM and the Version Control Repository Manager, but they are seperate.