System Model : Null after upgraded to PSP 7.70A

[patlamhk]

HI,

I got couple of server upgraded to PSP 7.70A using VCA.
All server reporting System Model : NULL now and VCA and VCRM not able to launch successfully via HPSMH.

Anybody able to help ?
URGENT !!!!

[Rob Buxton]

Is the trust relationship still established?
Is SNMP still correct.

You may have over written the Trust certificate with the update.

[Jimmy Thorén]

Is the problem still there? I have exact the same symptoms after upgraded the Support Pack from 7.60 to 7.70 on the actual SIM server. System Model shows NULL.
I get this message when clicking on VCA:
"The Version Control Agent encountered an error while obtaining the software and firmware inventory."
Besides this, other problems occured after upgrade and reboot. The login screen only showed the Windows logo, no login fields, and the rest was black. Searched and found a solution (reg hack in the colors key).
The the Help and Support service was gone. Had to add a registry setting there too.
So, it seemed that the Support Pack did some ugly things to the server.

Anyone else with similar problems after upgrade?

// Jimmy

[James Kennedy_5]

I'm having this on one of my servers too, still troubleshooting. Definately wierd.

SNMP settings are definately correct. I've even tried setting it to allow all hosts.

[Rich Purvis]

Ok well the System model coming up NULL and the VCA saying:
"The Version Control Agent encountered an error while obtaining the software and firmware inventory."

Have something in common. They are both relying on SNMP data. I would suggest that you double check to make sure that the agents are running and that SNMP is running. If they are then I would double check the SNMP settings to make sure that they did not get changed somehow during the agent upgrade process. This really sounds like an SNMP issue of some sort.

-Rich

[Ben de Jonge]

Same here.
The NIC agent service is not starting, times out.

[Ben de Jonge]

Same here.
The HP NIC agnet is not starting, times out

[Rancher]

Does the VCA have the correct server and password to access the VCRM? It could also be an issue with the account you used to set up the VCRM,

If you are using Trust by Certificate, they might have become corrupted. I have had this happen a few times.

As for the NIC agent issue.
One other thing that may be a longshot. Did you install the HP Network Configuration Utility on your servers?
We have had some odd problems with some of our servers that we think are being caused by this software and we will be uninstalling it next week on a couple of boxes to see if this clears things up.

[(VJ)]

Hi all

I've got exactly the same problem here, HP System Management Homepage times out and System Model is "Unknown". In addition HP Version Control Agent can't talk to the HP SIM Server. I've this problem on all 104 Servers since upgrade to PSP 7.70, however I've also got several Server 2000 boxes which are still running fine. That prompted me to roll back "HP Insight Management Agents for Windows Server 2003" to Ver 7.60.0.0 from PSP 7.60 and it's back to normal.

I don't see this as solution but a workaround. Obviously there is something wrong with "HP Insight Management Agents for Windows Server 2003" Ver 7.70 and HP should look at it and release updated version which is going to work.

Cheers

[DHS Unix]

I had this problem on the second server I tried to upgrade to PSP 7.70 as well. I found that the "HP Insight Foundation Agents" and the "HP Insight NIC Agents" services didn't start (hence the NULL sys model etc). I also got these errors in the system event log:

The SNMP Service is ignoring extension agent dll C:\WINNT\system32\CpqMgmt\Cqmghost\hostmib.dll because it is missing or misconfigured.
The SNMP Service is ignoring extension agent dll C:\WINNT\system32\CPQMgmt\CqMgHost\CPQMIB1K.DLL because it is missing or misconfigured.
The SNMP Service is ignoring extension agent dll C:\WINNT\system32\CpqNiMgt\CPQNIMIB.DLL because it is missing or misconfigured.
The SNMP Service is ignoring extension agent dll C:\WINNT\system32\CpqNiMgt\NICMIB.DLL because it is missing or misconfigured.
The SNMP Service is ignoring extension agent dll C:\WINNT\system32\CpqMgmt\Cqmgserv\servmib.dll because it is missing or misconfigured.
The SNMP Service is ignoring extension agent dll C:\WINNT\system32\CpqMgmt\Cqmgstor\stormib.dll because it is missing or misconfigured.
The SNMP Service is ignoring extension agent dll C:\WINNT\system32\CpqMgmt\CqmgStor\iscsimib.dll because it is missing or misconfigured.

Another HP Forum post alerted me to the fact that this file: (C:\WINNT\system32\cqhstutl.dll) was also missing (this was not in any event log).

I resolved the issue by coping all these .dll files from another server that successfully upgraded to PSP 7.70 to the same location. Works a treat after starting the "HP Insight Foundation Agents" and the "HP Insight NIC Agents" services, and then restarting the SNMP service (and dependencies).

[Jimmy Thorén]

I too had to roll back the Support Pack Version to 7.60 in order for it to work.

Regarding the Network Utility, I have had some problems when Teaming was activated.
According to information here at the forum, the order in which the NIC drivers and the Network Utility installs does matter. Install the Network Utility before the drivers. If you are using the Support Pack, you can alter the order by editing the .xml file within. See this link:
http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1034017

I will test this soon and will provide feedback.

/ Jimmy

[Jimmy Rueedi]

Hello all

We also encountered some problems deploying the PSP 7.70. I think we ran into the same issues as patlamhk as James Kennedy.

I resolved it by deinstalling all HP Software, rebooting and run the setup.exe out of the VC Repository Directory to reinstall all the agents and drivers.

After having the problem on three of our servers we decided to search another way to deploy the newest PSP onto our servers.
The most stable way actually is to update all drivers/agents seperately out of the VCA- Page for each server....

Maybe it works better if the PSP is installed via normal install (not "Initial Support Pack", the "Install Software and Firmware" is working actually a little more reliable than the "Initial ProLiant SUpport Pack Install"- way...

Maybe HP has some news on this?

Regards
Jimmy

[James D. Young]

had the one server that failed to start the HP Insight foundation agents.

The post by DHS Unix fixed the problem. I found it was the File he mentioned cqhstutl.dll that was missing. I copied from another server and started the agent with no problems after that.

[(VJ)]

Hi All

After a lot of mucking around finally figured out what was causing the problem, at least on my servers.

On the server you are experiencing the problem go to Add/Remove programs and you will see that "HP Insight Management Agents" is listed twice. Uninstall both versions of "HP Insight Management Agents" reboot the system, good old Windows you can't do anything without rebooting :), and install the latest version of "HP Insight Management Agents" or just reinstall entire PSP 7.70

Reboot the system again and the HP SMH should be working just fine.

Good Luck!

Cheers

[dospavlos]

Left the 7.7 psp on the server and downgraded mgmt agents to 7.51. Problem resolved.