System name listed as IP and not server name?

[Paul S._2]

We have a few servers listed in SIM by their IP address. I have tried removing them and re-adding them manually by their actual NetBIOS server name, but once they are discovered they continually appear as an IP.

This becomes a pain when we get notifications of these servers, since the notification refers to it by IP.

Is there any method to edit the SIM name of a monitored device?

[KEITH LUKEN_1]

Seems like a big step back from IM7, in IM7 we got around this by locking the Device Name and Type, I also have this problems and don't see a way around it. Very annoying!

[yohan_2]

I figured out, how to resolve it
You need to use a host file.
you can find it in %windir%\system32\drivers\etc

add the server like
ip_address SERVER_NAME

now, when you add the server, it will use the SERVER_NAME.

hope that helps
y

[David Claypool]

This is caused from incorrect configuration of the system in your DNS. The hosts file overrides this.

[Paul S._2]

thanks yohan, I added the servers into the hosts file and re-added them into SIM - fixed the problem.

As for incorrect DNS entries - from the SIM server I can ping the server name and it resolves the correct IP address, and I can also nslookup the IP address and resolve the FQDN. What else could be wrong for the DNS and SIM cannot resolve it correctly?

[yohan_2]

no problem.
a really good thing with the host file is the ability to put a name like router_montreal_Network without changing the dns.

When you received a notification, it will use the provided name

l8r
y

[Brian Moser]

As far as what could be wrong with DNS...check your Reverse Lookups. If there are no Reverse Lookups, or the zone to which the server would belong doesn't exist in the first place, you will get the server listed by IP address in SIM instead of by name.

[Wayne Gregory_1]

I have had this problem and it is down to Forward and reverse dns lookups. Once this is sorted re-run the identify and all works well.

[Scott_278]

Me too - problem was reverse DNS lookup.