Systems Management Home Page shows No Items

[Aaron Schneider]

Running Windows 2008 Server Standard x64 SP2
Nothing else is installed on the server at this point other than critical windows updates.

Applied the latest proliant support pack (DL380 G4) and attempted a standalone install of the SMHP as well.

Running version 3.0.2.77.

SNMP is enabled and correctly configured. All IM and VC agent services are functioning....and yet I still see no data...and none of the categories in the panel on the left

Any suggestions? Thanks...A

[City_Blue]

when you check the data source in the tiop right hand corner of the homepage do you snmp?

if not first try restarting snmp from service and log back in to the home page if nothing has changed.

try installing wbem

once installed you will now have an option under tasks > system (server Config)> data source information to choose between SNMP and WBEM.

select snmp and see if things appear. this has worked for me in the past when i have had this issue

[Gladiator]

Hi,

Couple of questions....

You installed 8.30 psp right?

Did all the agents get installed successfully.

If you have installed the whole psp SMH should get installed along with that, why standalone installation?

regards
Sins

[Aaron Schneider]

I do NOT see SNMP under Data Source. There is nothing listed under Data Source.

Standalone installation of SMHP was done after the full (and successful) installation of PSP 8.30. Even though it reported successful, I uninstalled that individual component and attempted an ad hoc installation of it. It also appeared to be successful but displayed no data.

[Rainer Mittenzwey_2]

Hi Aaron,

we have got the same problem!
Systems: Windows server 2003, R2, SP2 (32bit/64bit) Std/Ent and
Windows Server 2008 64bit Std

Installtion successfull!

And when i login the System Management Homepage
the Overall Status is "No Items"
the System Model is "unknown"
the Management Processor is "none"
and Date Source ist empty!

Any ideas?

Regards Rainer

[Aaron Schneider]

I installed WBEM as you suggested and that did succeed in restoring a good amount of reporting on the SMHP. However, when I attempted to change the data source back to SNMP from within server configuration, all the reporting disappeared again and I was unable to change the data source back to WBEM without reinstalling...which is what I did and where I'm at now. I'd still prefer to use SNMP and would be open to any suggestions as to why it is still not functioning, but at least most aspects of the SMHP work with WBEM. Thanks...

[Milan Blazicek]

Hallo

I have same problem, clear installation of Smartstart 8.3 x64 and Windows 2008 R2 Enterprise x64 with everything successfull.

SNMP OK, but HP Insight agents missing.

No Data source, no mng.processor, unknown system in SMH

I had installed 2008 x64 Ent.(no R2) on another server (same config) week ago and everything is OK

The HP programators are worst.

[John T. Willis]

The problem is...

The Windows 2008 SNMP service is not configured yet (by default even if the service is installed it is not configured to work).

The solution is..

Configure the Windows SNMP service to let SMH get at the data.

You configure it by opening the start->run->cmd services.msc applet

Then navigate to the "SNMP Service" open it with a dbl click, then go to the Security tab.

Set up a couple of accepted Community Names for READ-ONLY and READ-WRITE privileges.

{mysecPublic148}
read only

{mysecPublic149}
read write

Apply and save, you do not have to restart the service or reboot the computer.

Just close your browser and log into the SMH again.

If you'd like a full run down, see this guys site.. he's referring to things not quite necessary anymore.. but his Windows SNMP configure instructions (way at the bottom, last 10 percent of the page) are correct for Windows 2008 SP2 - they do work with the latest SmartStart 8.40 CD/DVD installer image.

https://techsupportpro.uk/tech-note-hp-systems-management-shows-no-items/,http://h10032.www1.hp.com/ctg/Manual/c00064911.pdf,https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_b22bcbd9b2af4d43a1a42f8d09&swEnvOid=4138#tab3

[Sirajul_Haque]

Find step-by-step tutorial about configuring SMH on HP Servers:

Guide: Install and Configure HP System Management Homepage (SMH)

I am sure this will help everyone.:)

[SwisspostIT]

don't forget to add "localhost" to "accept snmp traps from these hosts" setting under snmp service!

[Robert Egloff]

Thanks Sirajul_Haque, that was helpful!

You don't happen to have a guide just as easy for installing Systems Insight Manager do you? (Hey don't hurt to ask!!)

[olivierdsm]

Thanks a lot John Willis for your post.

I am installing HP Server with Scripts and the SNMP didn't work until i read that we have to configure the Windows snmp Service.

Thanks Again!

In order to set the snmp parameter per script, we can use the registry.

Here is an example :

servermanagercmd -install SNMP-Services

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters" /v EnableAuthenticationTraps /t REG_DWORD /d 0 /f

REM disable traps

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\PermittedManagers" /v 1 /t REG_SZ /d localhost /f

REM localhost needed for HP webconsole

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\PermittedManagers" /v 2 /t REG_SZ /d monitoracao.abc.com /f

REM your monitoring system

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\ValidCommunities" /v public /t REG_DWORD /d 4 /f

REM Add public commnunity read-ony

cp019271.exe" /s

REM installs the web agents

[Fratotec]

I had this problem on a fresh SLES11 SP3 install and SMH install via HP_Service_Pack_for_Proliant_2014.02.0-0_761723-001_spp_2014.02 iso. As all SNMP configs seemed ok, I searched in the logfiles. In the /var/spool/opt/hp/hpsmh/logs/error_log I found the following errors: 

sh: ../../webapp-data/webagent/csginkgo: No such file or directory

an really in the 
/opt/hp/hpsmh/data/webapp-data/webagent

directory was no csginkgo file.

As this file was in /opt/hp/hp-snmp-agents/webagent/csginkgo, I sym-linked it to the missing location, and voilá ... the items appeard.

Looks like an bug in the Service_Pack installation ISO.

Regards

[Unix Beheer]

Fratotec, THX! I had this problem too on RHEL6.x! Haven't seen this problem before, i have seen it now first time on SPP201402.

[simarun]

hI, could you tell me when I add Proliant DL series servers to HP SIM,whis IP do I have to give in discovery section?

(Ping inclusion ranges, system (hosts) names, and/or hosts files ) 

is that ILO IP ? or system IP?

[FaizalSalih]

We have faced similar issue, following will fix the the issue.

1.Ensure that the SNMP service is Enabled

2. Reinstall HP Insight Management Agents 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=MTX_f33486c6dab6413380ab3afa69 

3.Launch  the SMH page and Login

[Andrew_Haak]

The localhost should be listen as a 127.0.0.1 adress in the allow list for reading SNMP info. The traps destination should list the name or IP of your SIM server and any other tool that you send SNMP traps to. Sending traps to the localhost had no function.

[FaizalSalih]

 We have faced similar issue, following will fix the the issue.

1. Ensure that the SNMP service is Enabled

2.  Reinstall HP Insight Management Agents 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=MTX_f33486c6dab6413380ab3afa69 

3. Launch  the SMH page and Login

[Andrew_Haak]

Hello,

For the links to work like any replace the hp.com for hpe.com.

http://h20564.www2.hpe.com/hpsc/swd/public/detail?s​wItemId=MTX_f33486c6dab6413380ab3afa69

So the rest is fine just the hpe.com part thanks to the HP  split.

[Unlisted]

Reply originally by  William

Hello,

i was trying to use some 3rd party monitoring software (NCentral) but I first needed HP System managment page to work. First i was getting NO ITEMS so i installed the latest version of HPE SM from here: 

https://www.hpe.com/uk/en/product-catalog/detail/pip.344313.html

Next i needed SNMP to show up (greyed out in settings) so i downloaded HP IInsightsfrom here:

http://h20566.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=3884318&swItemId=MTX_b22bcbd9b2af4d43a1a42f8d09&swEnvOid=4168

That fixed it all for me. However one server needed WBEM to be installed first and then the SNMP second. I can't find the link - will edit post if i fine it again tried for 20mins!!