The agent does not trust the HP Systems Insight Manager server. Establish a trust relationship

[Nate2272]

Hi,

I'm relatively new to using SIM, I was wondering what the quickest work-around would be to resolving the error I'm receiving from several servers when trying to replicate agent settings.

I did not perform the install/configuration of the product, but I notice that the HP Insight Manager service on our SIM server is running under a LOCAL machine account. Should it not run under a DOMAIN account with Admin privileges?

I'm running SIM 5.0 SP2.

Any help you could provide would be of great help.

Cheers,

Nate

[Albert Austin]

Hi,

You mention two different issues.
Firstly if you are running SIM in a domain environment it is advisable to use a domain Admin account. Not the default ones but a new account created for SIM.

Secondly the trust error your are getting is because you probably are using "Trust by certificate" authentication. What i would suggest is to create a trust on one server and then replicate it to all the remaining.
To create a trust, go to System Management Homepage(SMH) of server through SIM console. In the SMH choose settings and Trusted Management Server. And in that space type IP address/server name. Once you present it it should inform you if its successful or failed.

Your then good to replicate to all other servers.

[Nate2272]

Thanks,

I'll give both items a try today. I reverted to a domain admin account for the service to run under, and created a login for it into Insight Manager.

I'm unable to see all pull-down menus that I can with the original set up account, but it looks to be related to the admin templates within Insight Manager.

Thanks for your suggestions.

Nate