The device does not have any supported instrumentation.

[Erwin Lauwerysen]

Hello,

i installed the agents version 7.30A on a win 2003sp1 ML370. Locally everything seems to work fine but when I try to start data collection on this machine I always get a status = failed with a standard output saying : The device does not have any supported instrumentation.

Why's this??

[Steve Kadish]

Hi Erwin,

From within SIM, click on the servers name, and then the Links tab. Click the link for System Protocol Settings and double-check all of the information on this screen.

After you confirm that all of these settings are correct, run "Device Identification" on the affected server. After the task completes, try the Data Collection task again.

Good luck,
- Steve

[Erwin Lauwerysen]

Thanks for the quick reply.
I said like you did and at first glance it seemed going well but after a 10 sec I got the same message again.
The indentify system completed succesfully from SIM.
I 'm trying to work with smtp and with certificates. On the managed server the server hompage gives no errors at all. All agents are up and running. I added the SIM certificate to be trusted by this server.
What else am I forgetting?

[Steve Kadish]

Hi Erwin,

I'm assuming you mean SNMP, not SMTP. Have you tried running the "Configure and Repair Agents" task? Is there any sort of firewall between the two servers?

- Steve

[Erwin Lauwerysen]

Hi indeed typo was SNMP.
At the moment of configuration there was no firewall between them and the IP came from the same DHCP server.
From monday both servers will hav fixed IP's on the same bus no firewalls or something like that in between. I shall retry then.

in the mean time, thanks for the halp , have a nice weekend and till monday

[Erwin Lauwerysen]

Ok I just tried the configure and repair agents.
Following stout:
Server:bxai04.ant.bnl.bayer.cnb

Status: Major

Details:

Failed to configure SSH for host based authentication Configuration failed to complete due to the following exception:
Ssh Operation failed for node:bxai04.ant.bnl.bayer.cnb. password authentication failed:FAILED

Failed to create indication subscription

it seems the ssh isn't working properly

[Steve Kadish]

Hi Erwin,

It sounds like you are using an older version of SIM. You might want to upgrade to at least 4.2 SP2 which does not use SSH for the "Configure and Repair Agents" function.

- Steve

[Erwin Lauwerysen]

I'm definitely using HP SIM 5.0 on a W2K3 proliant server. When I installed SSH everything worked for that particular machine.
If I check the agents version there all up to date to the 7.30A package.
I hope this is the last one?
And wher can I find agents for HP UX machines B9000?

[Harry Galanos]

Hi Erwin,

I am having the exact problem. I have 2 servers on another domain. I am able to install the initial support pack without problems.

I can also open the management homepage from the CMS and everything is perfect.

However the system shows up as 'inknown' the identify system works fine BUT I cannot get the data collection to work. Keeps saying 'no supported instrumentation'.

Any ideas guys?

I must have the protocols correct as I was able to instal the support packs and also browse the homepage without problems.

Thanks.

[Erwin Lauwerysen]

Hey,

I found out that a correct install of the openSSH corrected my problem.
I uninstalled all packages on the server for SIm en openSSH.
Then I pushed the packages again from the server. The important thing I noticed is that the openSSH must be installed with a domain user (password never changes) who's also a local admin on the server. This is important because the agent is registered with this user as a local service on the system.

hope this helps