Theoretical questions regarding HPSIM configuration

[doug sutton_1]

I'm looking to set up sim for hardware notifications and software notifications. I've enable process monitoring on a test server for certain processes and configured an event to handle the alert. The alert comes through as a "Major" event. This works just fine.
However, I also have a collection that notifies me of any Critical/Major alerts that is using the All Systems collection. Therefore, I am now getting 2 messages when a monitored processes stops/starts. One is coming from the software notification I've just set up and the other comes from the Critical/Major Alert on the All Systems collection.
Here's my question: Do I need to set up separate collections for monitoring just software alerts or will the generic "Major" trap alert do the same job? I guess I'm a little confused as to why I need to set up different event collections. Any thought, comments??

[Rob Buxton · Accepted solution]

You might want a generic Major Trap to e-mail one group of people and a second event handler to e-mail a second group on some specific events or servers.
e.g. You might want the DBA's to get messages about database servers only.

A generic event handler will pick up all events that fall into that category, so if you want to be notified about everything you might want a generic event handler that picked up all major and critical events.
You might then set up other event handlers to e-mail selected people about selected events or events from selected servers.

[doug sutton_1]

So I would need a separate event handler for email purposes? It sounds as though 2 messages would still be generated. Maybe this will be ok. I can set up system collections for various groups (like DBA's) and then configure certain event collections to handle just those servers, correct?

[marsh_1]

doug,

that's correct you can set it up for specified servers or collections. it's up to you how you want to split it out, as rob has suggested i would have all major/criticals coming to me and specific event handlers set up for 'other people' otherwise you will get an awful lot of duplication of alerts in your inbox !

hope this helps