Unable to contact the SSH server when deploying PSP

[Wendy Snyder]

I get the following error when trying to deploy the PSP to a managed server:

EXCEPTION CLASS: com.hp.mx.dtf.sshClient.MxSshFailedConnectionException
EXCEPTION: Unable to contact the SSH server on node "servername.domainname".

OpenSSH is installed on the CMS, so what am I missing?

[Wendy Snyder]

Does anyone know the answer to this problem? Help!!

[David Claypool]

The initial PSP install requires SSH on the HP SIM server; it does not need to be installed anywhere else for this operation. HP SIM "shells out" to a command line through SSH and then uses the setupc.exe remote command line installer with OS credentials to install on the remote devices.

The error above seems to indicate that during the "shell out" procedure, HP SIM did not get a response back from SSH. This is not the most common issue which is a failed to authenticate. In this case, as far as HP SIM can tell, SSH isn't there.

Obviously, confirm that OpenSSH is in fact running. Try using a Command Tool like 'netstat' under the Tools menu to see if that might work and give indications of some other error to debug. Finally, has the server's name changed or anything? Maybe there is something wrong with trying to address "servername.domainname"

[Wendy Snyder]

Thanks David for responding. I think what may be the problem here is that I'm trying to deploy the PSP from within SIM, but I'm logged into SIM using ie browser from my workstation (XP). Maybe it's looking for the CMS ssh but because I'm really running this from my workstation, it can't find it?

Also, maybe you can help me with this. I have installed SIM on a W2k server and can run SIM via a browser from my workstation, but I can't open HP SIM on the CMS itself! What is up with that? I made sure to uninstall the 8025 security patch.

Any help is much appreciated.

[Cip Dacanay]

Assuming your OPENSSH account is configured correctly. The way I fix this is to do the following on the CMS:

in the administrator profile directory delete the .ssh directory.

restart the openssh service

run MXAGENTCONFIG from your CMS and connect to itself using the admin account.

if you are able to connect to your CMS you should be able to deploy the PSP.