Unknown Software Status - No Trust (Even when a trust is established)

[Francis Frisina]

So, I've let a certian machine on my network of moniored nodes "trust all," so I know it can trust the server acting as a VCRM. However, in the list of machines, I still see the "i" instead of a green check or yellow warning symbol. When the "i" is clicked, it tells me that no trust relationship exists.

I have had this problem before, and I really can't figure out what the deal is. I clearly have a trust relationship established.... why isn't it working?

Thanks,

Francis

[Joel Rubenstein]

Francis,

If you click on the green checkmark in the HW column of the server list it should open up the system management home page for that server. If it does so without requiring you to login then the trust relationship is properly setup.

Go to Options -->Status Polling --> Software Status Polling and run a software status poll and the SW column should reflect the correct status. This assumes that the VCA on the server is properly configured to point to a VCRM.

[Francis Frisina]

Great reply, thanks!

But... it seems that I truly do not have a trust relationship established like I thought I did. I followed your advice, and sure enough, I don't have to log into any of the servers on my list that are working correctly to get to the Management Homepage.

Yet, I do not understand why there is no trust. I tried "trust all" and "trust by name" and both are not establishing a trust relationship with this particular machine.

Any ideas?

Thanks,

Francis

[Joel Rubenstein]

Did you restart the agent services after changing the trust mode?

[Francis Frisina]

Yes, I restarted all the agents and the client is still not trusting the server.

[Francis Frisina]

Also, here's another strange thing going on with the same client:


Once in every few accesses of the System Management Homepage, everything will be blank. None of the usually colorful boxes detailing hardware information appears, and the page is largely blank. Images are absent, and the only thing that shows up is the frame on the left side of the page.

Of course... a picture will do a world of good here. Please see my attached file.


I think this might have something to do with my problem. Anyone?


Thanks!

[deleted20.02d]

I have that trust problem ever since I can remember. That is after CIM4.5 of course ;) Never got around it, since some machines are ok, most are not. Same with discovery, some are found some not, some agents run correctly, some not. Just the old game: Don't trust a software where there is no real support. I switch to nagios in the long term: Installed, works. Out of the box, as any software should...

[Francis Frisina]

If switching to alternative software were an option for me, I would explore the idea further.... but, we use HP SIM here, so I'm sticking with it.

As much as I was reluctant to do so, I decidede that the only thing I hadn't tried up to this point was removing the system from the All Systems list, and re-adding it, along with it's Management Processor.

Voila! Works like a charm now, showing all green.

Hooray!

Thanks for everyone's help and suggestions. I am closing this thread now.

[Francis Frisina]

Removed machine and added it again. Worked like a charm.