Upgrade from 6.0 to 6.2 Failed, but seems OK w/ logs

[Jason Salgado]

I was brave this morning and decided to do an upgrade on our sim 6.0 server. Server is 2008 SP2 x64 Standard. Database server is SQL 2005 SP3. I rebooted the SIM 6.0 server first to make sure everything comes up clean and there are no hung out windows services or anything.

Ran the installer and evertyhing started to go OK. It got to the configuring the database and it took a while then I got the following error that popped up:
"HP Systems Insight Manager failed to install successfully. Setup cannot continue. Click OK to exit the installation".

At this point I looked at the initconfig log file and here is that:

Wed 10/13/2010
09:11 AM
removeoldfiles.bat - Removing unused files from older versions
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\hpwebadmin\newconfig
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\lib\junit.jar
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\lbin\mxmakekeys.exe
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\patch\HOTFIX60_001.jar
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\patch\HOTFIX60_002.jar
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\patch\HOTFIX60_003.jar
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\patch\HOTFIX60_005.jar
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\patch\HOTFIX60_006.jar
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\patch\HOTFIX61_001_nnm.jar
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\doc\en\hpsim-WindowsuserGuide.pdf
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\doc\en\hpsim-hp-uxuserGuide.pdf
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\doc\en\hpsim-LinuxuserGuide.pdf
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\doc\ja\hpsim-WindowsuserGuide.pdf
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\doc\ja\hpsim-hp-uxuserGuide.pdf
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\doc\ja\hpsim-LinuxuserGuide.pdf
Removed file: C:\PROGRA~1\HP\SYSTEM~1\.\config\.lmlastupdate
---------------------------------------------------------------------
========== Begin Initial Configuration Record ==========
-------------- Operation = Configure
-------------- Upgrade From Version = C.06.00.00.00
-------------- To Version = C.06.02.00.00
-------------- Date = Wednesday, October 13, 2010 9:11:23 AM EDT
-------------- User = admi0060
-------------- Host = lvhhpsim.lvh.com
-------------- Locale = English (United States)
-------------- Operating System = Windows Server 2008
-------------- Database Type = MSSQL

Configuring Server Components (14):
1. Node Security File
..Done
2. Server Property File
..Done
3. Server Authentication Keys
..Done
4. SSH Keys
..Done
5. Status Property File
..Done
6. Task Results Output Cleanup
..Done
7. Database Configuration
Connecting to database ..
Updating schema 'schema60_61.sql' ..
Updating schema 'schema61_62.sql' ..
Creating view 'schema40.sql' ..
Creating view 'DCSchema10.sql' ..
Creating view 'schema40_41.sql' ..
Creating view 'schema41_42.sql' ..
Creating view 'schema42_50.sql' ..
Creating view 'schema50_51.sql' ..
Creating view 'schema51_52.sql' ..
Creating view 'schema52_53.sql' ..
Creating view 'schema53_54.sql' ..
Creating view 'schema60_61.sql' ..
Creating view 'schema61_62.sql' ..
..Done
8. Database Content
Copied to remove directory:C:\Program Files\HP\Systems Insight Manager\remove\parmgr-web-tools.xml
Copied to remove directory:C:\Program Files\HP\Systems Insight Manager\remove\OldSGToolToRemove.xml
Copied to remove directory:C:\Program Files\HP\Systems Insight Manager\remove\svguardview.xml
Copied to remove directory:C:\Program Files\HP\Systems Insight Manager\remove\remove-tool.xml
Copied to remove directory:C:\Program Files\HP\Systems Insight Manager\remove\swm-ssa-tools-up.xml
..Done
9. Web Server
..Done
10. Setup Property File
..Done
11. JBoss Setup
..Done
12. Agent Configuration
..Done
13. Management Services
..Done
14. Initialization and Database Population

HP Systems Insight Manager Initialization Starts at: Wednesday, October 13, 2010 9:16:36 AM EDT
ERROR - Cannot start HP Systems Insight Manager service.
Possible cause: HP Systems Insight Manager service is not properly installed.
Resolution: Make sure HP Systems Insight Manager service is correctly installed, restart HP Systems Insight Manager then run mxinitconfig again.
Details can be found in the log files at: C:\Program Files\HP\Systems Insight Manager\logs
............Failed
Exception :Configuration failed to complete due to the following exception:
Cannot start HP Systems Insight Manager service.
Possible cause: HP Systems Insight Manager service is not properly installed.
Resolution: Make sure HP Systems Insight Manager service is correctly installed, restart HP Systems Insight Manager then run mxinitconfig again.
Details can be found in the log files at: C:\Program Files\HP\Systems Insight Manager\logs
Completed with error.

Details can be found in the log files at: C:\Program Files\HP\Systems Insight Manager\logs
-------------- Date = Wednesday, October 13, 2010 9:16:36 AM EDT
-------------- Operation = Configure
========== End Initial Configuration Record ==========

At this point I just restarted the "hp system insight manager" service. I re-ran the setup file and it only installed the version control repository and then it said it needed a reboot.

I rebooted the server and after a few minutes was able to log into SIM and get the following version info:
Systems Insight Manager 6.2 - Windows
Build version: C.06.02.00.00
Build date: 2010-09-23 13:00

I don't know why this happened but it might be ok. I have to make sure things are still working as they should.

[Server-Support]

Hi Jason, you are so brave :-0
how did you go with the upgrade ?

I also want to do the same thing in my datancenter here.

[Jason Salgado]

It was fine.