VC Agent 2.2.0.820 crash if I enter the VC Agent Website

[Kekskrümel]

Hi,

after updating to VC Agent 2.2.0.820 the Agent crash on serveral Servers if I enter the VC Agent Website.

HP SMH error_log says:

[Fri Feb 27 07:53:45 2009] [error] [client 127.0.0.1] Premature end of script headers: cgi, referer: https://localhost:2381/cgi-bin/vcagent/cgi

Has someone the same problem, or any solution ?

Thx

Bye Nils

[sandeep_raman]

Hi,

1/ Whats the upgrade path?
2/ HP VCA crash on several servers; does it work at all on few others?

/SRH

[TechGuru]

Nils Kochem,

can you check system event viewer messages related to VCA crash, & also open vcagent.log [using notepad] under "C:\hp\hpsmh\data\cgi-bin\vcagent\"

what is the page displayed in browser? it is a "page not found" or "internal server error" or some other response?

[Kekskrümel]

Hi,

thx for the replys.

@sandeep_raman:

1. Upgrade Path ?

2. It crashâ s on 8 Servers, the other 41 are working well. Also it's not Model related.

@Logapriyan:

System Event Log says only:

The HP Version Control Agent service terminated unexpectedly. It has done this 14 time(s).

The Browser displays an Internal Server Error.

vcagent.log says:

vc_agent_task7064XSLTTransform::applyTransform<br/>File: An unknown exception occurred while processing a request.

Downgrade to a previous Version, restart and upgrade again doesn't help.

Thx

Bye Nils

[TechGuru]

Nils Kochem,

Can you try the following in one server?

1) uninstalling VCA [then reboot?]
2) Delete "vcagent" folder [if present] under "C:\hp\hpsmh\data\cgi-bin\"
3) Install the latest version of VCA

Also check application event messages at the same time for any more details

[Kekskrümel]

Hi,

already done. Log doesn't say anything useful :/

Bye Nils

[TechGuru]

VCA is crashing when showing the UI, following are the possible problems & solutions that i can think of, try them.

issue 1:- Issue can be in Inventory data collected through discovery module present in VCA.

solution 1:- Install HP agents (PSP) & SNMP is configured atleast with one valid community string

issue 2:- During installation few new files did not get installed properly.

Solution 2:- copy xsl,xsl.en & xsl.ja folders present inside "vcagent" folder from working system to one non-working server and restart VCA & try to browse

[Kekskrümel]

Hi,

thx for the answer.

Tried both, but same Problem :/

Bye Nils

[Kekskrümel]

Ok,

Premature end of script headers: cgi, referer: https://localhost:2381/cgi-bin/vcagent/cgi

says he has some problems with the cgi script.

I checked the access rights all fine, smhpd.conf same as of a working server.

Reinstalled the whole HP PSP, same prob.

Gna, no idear here :/

[Exempla]

I've installed this on 5 servers. 2 worked the first time I used VCA to install the updates, now all get this message and fail to load. The rest never worked at all.

[Steve Burkett]

Looks to be a clash with the version 3 System Management Homepage? Am finding that vca 2.2.0.820 works ok under System Management Homepage 2.1.15.210, but not under 3.0.0.64.

[Hermann Wandratsch]

i have the same problem on 20 server ...
after update from 2.10.x to 2.2. the VCA webpage hangs with the error (see the attachment)

[Hermann Wandratsch]

additional the VCA popups an error at the console desktop (see the attachment)

any ideas?

[Kekskrümel]

Info from HP.

Its an known issue.

They will release an update. Date unknown, ...

Bye Nils

[GooberPea]

Any word on a fix for this?

[Kekskrümel]

No, ...

Same Problem with the updated SMH some days ago, ...

Bye Nils

[kolkes]

I am new with SIM and having same issues here. I found out that the HP VCA Service on the managed server stops when this error comes up.
Even trying to restarted doesn't help.
Take a look at the service when you try to access it and see if you have the same problem.

I downgraded VCA by copying the vcagent.exe file from a working machine's folder (C:\hp\hpsmh\data\cgi-bin\vcagent\) and the service starts fine and stays running, then the VCA webpage can be accessed without problems.

[Graham Land]

Hi Guys,

Has a fix been announced for this issue yet?

Cheers,
Graham.

[TechGuru]

Hi All,

Check this Thread

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1366822

Dose this solve your problem.

This password problem exists from 820 VCA I guess

[GooberPea]

That's dumb. Why all of a sudden can we not use special characters in the password? What purpose does that serve?

[Kekskrümel]

@Logapriyan

Doesn't work for me, same error :/

Bye Nils

[Exempla]

I have no special characters and it still doesn't work. 6 months now this has been going on and still no fix. What's up with that?

[GooberPea]

Thanks for replying. I'm glad to hear it's not some arbitrary password rule change.

[Steve Burkett]

Looks like they've fixed it:

HP Version Control Agent for Windows
2.2.2.835 (4 Nov 2009)

Fixes:
- Internal server errors occur if password contains special characters
- Target node requires a reboot after VCA upgrade
- VCA causes SMH to timeout when the SNMP community string is set using Group Policy editor
- VCA restarts when it is reinstalled /upgraded with other components from VCA Home page
- Version Control Agent fails to respond during SIM SW status poll
- Built with Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (8.0.50727.4053)

[GooberPea]

I'm cautiosly optimistic. I've tried on 3 servers so far and it DOES seem fixed. Still works after reboot on all 3.