VC Repository issue while downloading update from HP

[HPCustomer007]

Hi

You will find below the VCRM version and the error messages. OS is Windows 2008 R2

HP Version Control Repository Manager 6.1.0.841

When a domain admin acount is used for VCRM service:
Severity Error
Date / Time 15/10/2010 09:39:20
Message The automatic repository update failed because an error occurred while retrieving the download site catalog.
Additional Data
Error for file: C:\hp\hpsmh\data\webapp-data\vcrepository\catalogindex.xml
Error code: 12003
An extended error was returned from the server.550 /pub/softlib/software2/COL3293/catalogindex.xml: Not a directory.

When a local admin acount is used for VCRM service:
Entry Details
Severity Error
Date / Time 15/10/2010 09:44:30
Message The automatic repository update failed because an error occurred while retrieving the download site catalog.
Additional Data
Error for file: catalog.xml
Error code: 12031
The connection with the server has been reset.

Thanks for your help
Regards

[Predator]

Hi,

Is this machine directly connected to internet? If not then you need to provide the proxy server settings to go online in VCRM.

Thnx
Predator

[HPCustomer007]

Hi,
It is connected to Internet and don't need a proxy.
If I use internet explorer, I can see what is in ftp://ftp.hp.com/pub/softlib/software2/COL3293/ and I can download files also.

I wonder why HPSIM wants to consider catalogindex.xml as a directory...

Regards

[HPCustomer007]

I have reinstalled it a few days after and now everything is fine.
(SW issue? website content issue?)