VCA encountered an error while obtaining the software and firmware inventory

[Mervin Cinq-Mars]

I get this message on about 50% of the servers that I support when I go to https://servername:2381/vcagent.

It seems that almost all of the W2K servers have this issue while almost all of the W2K3 servers do not.

I notice that for W2k the latest PSP is 7.60A weven thou for W2K3 you can get 7.90A

If someone installed PSP 7.90a for W2K3 onto the W2K servers would this be the result? or is it OK to install PSP for W2K3 onto W2K systems?

[Mervin Cinq-Mars]

I should note that I am aware that PSP 7.60a is the last supported for W2K... but I am under the impression that a PSP is merely a collection of individual packages and thus those individual packages MAY be appropriate to install, even on W2K.

or am I wrong and HP has not/will not release anything for a W2K system after the 7.60a was posted.

[Mervin Cinq-Mars]

I have decided to try and fix a single server, see if I can figure this out.

I have tried a few things to no avail.
I tried restarting the services, then the server itself. I tried removing all the agent software and then redeploying the PSP7.90a to the server.

The error remains the same. Any advice is appreciated.

[Mervin Cinq-Mars]

I forgot to add that this server is w2k3, dl380g4

[Paul_627]

What is the error?

[Mervin Cinq-Mars]

I get this message when I go to https://servername:2381/vcagent.

VCA encountered an error while obtaining the software and firmware inventory

[Rich Purvis]

The software and and firmware inventory is currently kept in an inventory table maintained by the foundation agent. Do you have SNMP up and running with the agents on the systems you are getting this message on? The VCA gets this data by making SNMP calls - it sounds like there may be an SNMP configuration issue or the foundation agent may not be running.

Good luck,

-Rich

[Paul_627]

The link to the error does not work for me, it comes up in ie and firefox as trying to go https://servername:2381/vcagent.

[Mervin Cinq-Mars]

Do you have SNMP up and running with the agents on the systems you are getting this message on?

The SNMP service is set to automatic and is running (using the local system account), The community name and traps are set the same as a working server.


The VCA gets this data by making SNMP calls - it sounds like there may be an SNMP configuration issue or the foundation agent may not be running.

I restarted the following services to be sure they are starting/running
HP Insight Foundation Agents
HP Insight NIC Agents
HP Insight Server Agents
HP Insight Storage Agents
HP Proliant Remote Monitor Service
HP Proliant Remote Monitor Service
HP System Management Homepage
HP Version Control Agent
SNMP Service
SNMP Trap service

[Mervin Cinq-Mars]

here are the log entries from the VCA log


VCA1191339449 10/2/2007 9:37:29 AM The Version Control Agent encountered an error while obtaining the software and firmware inventory.

VCA1191339449 10/2/2007 9:37:29 AM An error occurred while performing an operating system specific operation.

[Mervin Cinq-Mars]

Paul, Thank you for helping me solve this problem but I am a little confused by your response. Are you saying that you can't pull up the page or you don't get the error when it is pulled up?

[Rancher]

Did you install the 7.60 version? It almost sounds like you did not configure the vcagent component before you installed it.

[Mervin Cinq-Mars]

Rancher: at one point his one may have had 7.60A I am unsure. However in my recent troubleshooting I did install 7.90a using the cached VCA config. That config looks accurate, I just re-checked it

[Rancher]

Interesting. I still have some W2K servers, they are all on PSP 7.60 (letest PSP for W2K) with no problems.
Just rcently HP's site said the new VCA was compatible with W2K, but I could not get it to even install!

You might try this on one of your W2K servers, if you have a test box. Log onto the server go to Add Remove Programs, and uninstall the Version Control Agent. Reboot the server. Copy the executable for the VCA from your Sims repository to the server desktop. Then install it manually and configure it as you go along. Reboot the server, then run an Identify System and a software poll on the server.

[Mervin Cinq-Mars]

Solved!

I decided to again compare a working server to a non working server and found something I missed earlier!

-Services
--SNMP Service
---Properties
----security Tab
-----Accept SNMP packets from these hosts
------ADD localhost

That was what I was missing in all (so far) of the servers that were having this error.

I am not sure how this happened, maybe a repair agent or install software with a bad config?

In any case, I am grateful for the help from here, it led me right to it.

[Mervin Cinq-Mars]

closing thread. thanks again

[Timmy Ho]

Under Computer Management> Services> SNMP service> right click "properties">

add "localhost" to Traps and Security Tab

restart HP Version Control Agent