VM Pack Console not accessible in SIM

[Kevin Kelling]

Suddenly without warning we started getting the following message when trying to access the VM Console:

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Communication has been lost with the VMM service.

VMM console will become accessible once the communication with the CMS is re-established.

For more information, refer to the troubleshooting guide.
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Restarting services and rebooting the server does not help. The VM Pack services are running.

Running SIM 5.0 and the VM Pack version that came with SIM5.

Thanks!

[Prakash_28]

This could happen if the CMS name could not be resolved, try accessing the CMS with the IP address (e.g. http://170.50.60.21:280)and see if you get the same error.