VPM 1.11: unexpected error during installation

[Pandos Matus]

Hi, everyone!

I have HP SIM 4.2 SP2 on a management server OS W2k3 SP1. I have started installation of VPM 1.11, but this finished with this error :
Internal error: an unexpected error occurred while runnig a remote script.(see attachment)

Installation was runnig under the same credentials as installation of HP SIM.

Do you now anyone what is wrong?

Thank you.

Matus.

[Jennifer_74]

Can you attach the vpmsetup.log, vpmsimsetup.log and vpmsrvsetup.log from c:\vpmsetuplogs?

[Pandos Matus]

Ok. Here you are. I sent these 3 files.(see attachment)

Matus.

[Bernardo Tagariello]

What format are these log files in?

tag

[Bernardo Tagariello]

Can you detail your installation configuration?

Are both HP SIM and VPM on the same system?

Does the network configuration on both systems have full DNS domain names explicitly configured?

Do both system know about each other?

I have seen this on a system which had a bad network name and adapter configuration
(The DNS did not agree with the host system's adapter configuration of one of the hosts).

tag

[Pandos Matus]

Hi!

These log files are in text format and I sent them packed into .rar format.

HP SIM and VPM are both on the same system.

What do you mean:
Does the network configuration on both systems have full DNS domain names explicitly configured?

[Bernardo Tagariello]

Is your network configured correctly.
If you type:
ipconfig /all

what is your Primary Dns Suffix?


Are you running as an administrator,
or as someone who has priviledges to
write and read the system's registry?

tag

[Bernardo Tagariello]

In your log file is the following error:

The name "MIL\PERSY01$" does not represent a user in this system.

It appears that it tried to add the VPM tools to HP SIM, but the username given did not exist in HP SIM.

tag

[Bernardo Tagariello]

Could you check if the HP Systems Insight Manager service is running as a prived user, and NOT as localsystem. We have seen people randomly change this, and it will break HP SIM.

tag

[Pandos Matus]

Host name : persy01
Primary DNS suffix : mil.sk

I am running installation as user who is in Administrators group.

I do not why installation thought that "MIL\PERSY01$" should be the user on host system, because MIL is domain name and PERSY01 is host name.

All services starting with HP are running as localsystem including HP Systems Insight Manager service.

[Bernardo Tagariello · Accepted solution]

So the real problem is that HP SIM service is not configured correctly.

When HP SIM service is installed, it MUST have a valid user account to "Logon As".

When requests are made to modify the HP SIM core, a validation check is done. The VPM installer is calling into HP SIM itself to make these modification. But since your service is using local system, rather than the "Logon As" say administrator, the call which validates the privs of the user is failing to allow the modification of HP SIM.

The HP SIM install by default, will set the HP SIM Service "Logon As" to the installation account the installer specifies. We have seen a number of users change this, only to BREAK HP SIM itself, in ways they generally do not understand.

So changing the "Logon As" to the local system's "Administrator" account would fix this issue.

tag

[Pandos Matus]

Thank you very much.

I have changed the HP SIM Service "Logon As" to the local system's "Administrator" and installation was successful.

[Pandos Matus]

Changing Logon as resolved the problem.