1/8 G2 Autoloader with LTO8 can not be detected by Windows

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I have  HP Proliant DL380 Server with W2K16 Installed and DPM 2019 

recently we have bought HPE 1/8 Tape autoloader with LTO 8 drive connected with HBA H241 Controller on the server

now the server only sees as a stand alone device not as a utoloader !

Am i missing anything ?

[support_s · Accepted solution]

System recommended content:

1. HPE StoreEver 1/8 G2 Tape Autoloaders - Autoloader is not Detected by Library and Tape Tools (L&TT)

2. HP 1/8 G2 Autoloader Medium changer not detected by windows 2008 R2

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[pchops]

If you haven't already, make sure you have the StoreEver drivers installed, and that they are the supported versions for DPM. See these documents/pages for the details:

HPE StoreEver 1/8 G2 Tape Autoloader User and Service Guide
Detection problems after installing a SAS drive
https://support.hpe.com/hpesc/public/docDisplay?docId=c03596030en_us&page=GUID-D7147C7F-2016-0901-0A7A-0000000010BC.html

System Center DPM Compatible Tape Libraries
https://docs.microsoft.com/en-us/system-center/dpm/dpm-compatible-tape-libraries?view=sc-dpm-2022#hewlett-packard-enterprise

HPE StoreEver Tape Drivers for Microsoft Windows
https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_ccf2d10691a842739ab8ad1237

I would also check the "Hewlett Packard Enterprise - StoreEver - Windows (SAS HBAs)" section of the latest "HPE StoreEver Compatibility Matrix" for the supported H241 firmware and driver information, normally at (but I can't seem to get there at the moment):

https://www.hpe.com/Storage/StoreEverSupportMatrix