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05-09-2022 11:55 PM - last edited on 05-10-2022 09:11 AM by support_s
05-09-2022 11:55 PM - last edited on 05-10-2022 09:11 AM by support_s
checking server status and health
i have a red amber alert on my front panel leds so i wanted to check my server health without going to ILO or the bios
tried to install system homepage but i received an error that it is not compatible with gen10
what to do ?
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05-10-2022 12:13 AM
05-10-2022 12:13 AM
Re: checking server status and health
Hi,
SMH is not compatible with newer servers.
May be these documents will help you troubleshoot further.
HPE ProLiant Gen10 Servers - Troubleshooting Documents List
Troubleshooting Guide for HPE ProLiant Gen10 and Gen10 Plus Servers
Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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05-10-2022 01:11 AM
05-10-2022 01:11 AM
Re: checking server status and health
checking through ilo i can see the smart storage energy pack status is failed .
it is a new server , what do you think
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05-10-2022 01:22 AM
05-10-2022 01:22 AM
Re: checking server status and health
Hi,
If the battery pack is showing as failed, you can try the following:
Update the Storage confroller firmware to the newer version.
Reseat the battery/cable if you have physical access to the server.
If none of the above work, please log a support ticket with HPE Support,
Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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06-20-2022 01:42 AM
06-20-2022 01:42 AM
Re: checking server status and health
yes