HPE DL20 Gen10 w/S100i not recognizing 872475-B21

[Thuid]

Hi all,
I have dug around through the forums and cannot seem to find this issue already posted. So here is the issue, I just recently purchased several HPE DL20 Gen10 (P06478-B21) servers with a bunch of 300GB (872475-B21) drives to upgrade older servers. No matter what I have tried on the servers, they will not recognize the drives. I have tried updating all the firmware in the Gen10 server using the latest SPP (2020.03.0). However, all I get is it does not recognize them at all in the Intelligent Provisioning RAID tool or an orange fail light on the drive. I have even tried the drives in our DL20 Gen9 servers, they seem to work fine in them without issue, and the RAID tool recognizes them. I have combed over the support documentation and it all says the drives are compatible with the Gen10 so I am at a loss of what to try next.

Thanks for any help or ideas you may have.

[Thuid]

Hi all,

Okay after another day of trying a whack of stuff. I am at a loss of what else to try. I am really hoping it is a "Can't see the forest for the trees" on my part, and not a hardware incompatability issue, even though the support documentation says they are compatible. As it will be a bunch of money wasted on drives that I have opend and installed in the servers that will be unusable.

Thanks for any advice or ideas you may have.

[Vinod_R · Accepted solution]

Hello HPE new user,

wellcome to HPE family....

Software RAID

HPE Smart Array S100i SR Gen10 SW RAID
Notes:
− HPE Smart Array S100i SR Gen10 SW RAID will operate in UEFI mode only. For legacy support an additional controller will
be needed, and for CTO orders please also select the Legacy mode settings part, 758959-B22.
− HPE Smart Array S100i SR Gen10 SW RAID is off by default and must be enabled from server BIOS
− The S100i is a 14-port SATA controller, but only 12 ports are accessible as 2 are leveraged to support the 2 M.2 options on
the Primary Riser.
− The S100i supports windows only.
− For Linux users, HPE offers a solution that uses in-distro open-source software to create a two-disk RAID 1 boot volume.

HPE Smart Array S100i SR Gen10 Software RAID

HPE Smart Array S100i SR Gen10 Software RAID, supporting 6Gb/s SATA, is an ideal entry-level solution for supporting RAID 0, 1,
5, and 10. Smart Array Software (SW) RAID is a driver based solution that enables RAID on up to 14 SATA drives connected to the
embedded SATA ports on the system board. This software RAID solution is available for HPE ProLiant Gen10 servers and HPE
Synergy Gen10 compute modules and provides the efficiency needed to address your evolving data storage needs. HPE Smart
Array S100i SR Gen10 SW RAID is only supported on Windows.

Key Features

• Storage interface (SATA)
o Up to 14 SATA lanes
o 6Gb/s SATA technology
• RAID 0, 1, 5, and 10
• UEFI System Utilities (storage configuration)
• Up to 14 physical drives
• Up to 14 logical drives
• Seamless upgrades to HPE Smart Array controllers

Smart Array S100i SR Gen10 Software RAID along with SATA drives only, as per the shared part number 300GB (872475-B21) found your using 300GB SAS hard drive

872735-001 300GB SAS hard drive - 12Gb/s interface, 10,000 RPM, 2.5-inch small form factor (SFF), smart carrier (SC), digitally signed firmware

For more details please refer server & controller QuickSpecs with below links

HPE ProLiant DL20 Gen10 Server QuickSpecs

https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=a00053820enus

HPE Smart Array S100i SR Gen10 Software RAID QuickSpecs

https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=a00019427enw#

Please feel free to get back to me if you need any further clarification, I would be glad to assist you.

Thanks & Regards,

Vinod Singh Rawat

[Thuid]

Thank you Vinod for the reply. I just went through with tech support at about the same time as your replay and they pointed out it was SATA only controller as well. I hadn't noticed it when going through the specs as I didn't really expect that as a default option, I was expecting SAS. Going to have to order a controller for each server now to use the drives I already have, it will be cheaper in the long run rather than buying new drives.