HPE DL380 Gen10 Server Processor issue

[cisco_bill]

I have two HPE ProLiant DL380 Gen10 Servers I am trying to install a second processor in the server but the screw #2 does not tighten. I have tried swapping processors and the same issue with screw #2. Appears to be an issue with the board, though very odd that 2 servers have the same issue. Anyone familiar with this issue? 

[support_s]

System recommended content:

1. Advisory: (Revision) HPE ProLiant DL560 Gen10, HPE ProLiant DL580 Gen10, HPE ProLiant DL360 Gen10, HPE ProLiant DL380 Gen10, and HPE ProLiant DX380 Gen10 Plus - Intermittent Server Shutdown Due to Thermal Issues with HPE NS204i-p NVMe OS Boot Device

2. HPE ProLiant DL380 Gen10 Server - Memory upgrade issue

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[msobers22]

Hello,

Are you following the correct order in tightening down the heatsink screws? 

Video - Remove/Replace Video - HPE ProLiant DL380 Gen10 Server Heatsink And Processor | HPE Support

Installing a processor (hpe.com)

[cisco_bill]

@msobers22 

I am unable to watch the video, I get message - Please check the Video ID or your account permissions. 

I am following the correct order, I was able to swap processors and it will screw down in the 1st location but the 2nd location does not allow any processors to be screwed down, this is only an issue for screw #2 as mentioned. 

[msobers22]

Hello,

I sorry you were unable to view the video. The fact that both servers are doing the same thing seems very strange. The heatsink should only fit on the board one way. Have you verified that the beveled corner  of the heatsink and the beveled corner of the processor socket are aligned.. 

  

[cisco_bill · Accepted solution]

Yes it is very strange, a service Tech from HP was onsite and they replaced the system board. They said the board was defective. Anyway the issue is now resolved. 

[msobers22]

I'm glad everything worked out.

Good luck