HPE ProLiant DL20 Gen10 Server / What is needed to view the disks

[Juan9]

Hello, we have an HPE ProLiant DL20 Gen10, whose previous administrator did not leave us the Windows key. I am trying to use a USB drive with the Hiren's Boot tool to reset the key, but I do not see the server disks. I also tried with another USB with an OS to format and they do not appear either. What is needed so I can see them? If you could help me.

[support_s]

System recommended content:

1. HPE ProLiant Gen10 Plus Servers - Part Number Memory Matrix | HPE ProLiant DL20 Gen10 Plus Server

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[samotomas]

During System boot, check see if you have any Host Bus Adaptors installed which you can view/configure with combination key-press during System Boot.

From the Host Bus Storage Adaptor, you should be able to see any configured storage volumes available to the system

[rabindra11sharm]

Dear  Juan9

At first, Please inform us how many disks are installed in this server. secondly what is the server running mode, RAID configured or not. 

for booting via OS media it might be need to update controller driver Please check your controller information and download from HPE DL20 Gen10 Server.

it will help you to see the Virtual disk during OS instalation.

[support_s]

Hello,

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[Juan9]

Hello, I wasn't at work. It has two hard drives, the SATA configuration is Intel VROC SATA Support, I tried in AHCI mode with no results.

[rabindra11sharm]

Dear  Juan9

first of all you have to enable VROC controller in BIOS menu set it in RAID mode,  not SATA mode or AHCI mode. after that you have to create RAID 1 volume, then you have to install OS by booting OS media. if requaired Please validate SATA VROC controller driver for available disk during OS installation.

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