iLO 3 General Exception Error with Remote Console

[BilligerHost]

Hello,

I've been having issues fixing the remote console on iLO 3, specifically java. This is what I get when i run the iLO 3 jnlp:

After excepting the risk and running I get this error:

Error:

java.lang.NullPointerException
	at com.hp.ilo2.intgapp.intgapp.ApplyRcInfoParameters(intgapp.java:914)
	at com.hp.ilo2.intgapp.intgapp.init(intgapp.java:107)
	at com.sun.deploy.uitoolkit.impl.awt.AWTAppletAdapter.init(Unknown Source)
	at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
)
	at java.lang.Thread.run(Unknown Source)

My jnlp file:

<?xml version="1.0" encoding="UTF-8"?><jnlp spec="1.0+" codebase="http://192.168.10.43/" href=""><information><title>Integrated Remote Console</title><vendor>HPE</vendor><offline-allowed></offline-allowed></information><security><all-permissions></all-permissions></security><resources><j2se version="1.5+" href=""></j2se><jar href="http://192.168.10.43/html/intgapp3_231.jar" main="false" /></resources><property name="deployment.trace.level property" value="basic"></property><applet-desc main-class="com.hp.ilo2.intgapp.intgapp" name="iLOJIRC" documentbase="http://192.168.10.43/html/java_irc.html" width="1" height="1"><param name="RCINFO1" value="a118bf3d118aa3d31f807fd8e305e2e4"/><param name="RCINFOLANG" value="en"/><param name="INFO0" value="7AC3BDEBC9AC64E85734454B53BB73CE"/><param name="INFO1" value="17988"/><param name="INFO2" value="composite"/></applet-desc><update check="background"></update></jnlp>

Server info:

Product name: ProLiant DL360 G7

iLO 3 Firmware Version: 1.88 Jul 13 2016

- Emory

[support_s]

System recommended content:

1. Advisory: HPE Integrated Lights-Out 3 (iLO 3) - Java Integrated Remote Console (IRC) Does Not Launch with iLO 3 Firmware Version 1.90 (Or Earlier) Using Java 8 Update 171 (Or Later)

2. Notice: HP Integrated Lights-Out (iLO 3 / iLO 4) - Integrated Remote Console (IRC) Requires Windows Administrator Rights to Mount Physical Drives over a Remote Desktop Connection

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[BilligerHost]

Hello,

I am still getting the same error. I enabled "Enforce AES/3DES Encryption" on the iLO web and removed "3DES_EDE_CBC" from security ciphers in java.security.
The second link you sent does not apply to me because I do not have windows running on the server and do not have the error message “Error 5 attempting to open <DRIVE letter="">. This is a Win32 error code.”

- Emory

[ksram]

Hi BilligerHost,

Good day!

Could you please confirm if the iLO was updated, if not, please update the iLO firmware and follow the same steps again.

And share the results.

Thank you
RamKS

[BilligerHost · Accepted solution]

Hello,

I've had issues trying to update the firmware, I can't find the .bin when extracting from the iLO 3 updater. is 1.88 not the newest version of iLO 3? and do I need a license in able to get newer versions?

Edit: I was able to update the ILO by downloading the firmware off the HPE site and unpacking the file (on ubuntu) and uploading it to the iLO firmware update. This has fixed the problem!

- Emory 

[Sunitha_Mod]

@BilligerHost , 

Hello Emory, 

Perfect! 

We are glad to know the problem has been resolved and we appreciate you for keeping us updated.