Looking for firmware for the UPS Management Module AF401A 434203-001

[comp2]

hi there I'm looking for firmware for the UPS Management Module AF401A 434203-001
thanks in advance!!!

[support_s]

System recommended content:

1. HPE UPS Management Module - Unable to Update Firmware

2. HP UPS Management Module (AF401A) - List of TCP/IP Ports for Accessing UPS Management Module

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[comp2]

I'm looking for  the firmware, not instructions on how to update it I know how to update it 

I need the Firmware itself. 

Thanks in advance. 

[Suman_1978]

Hi,

HPE UPS Management Modules.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

[comp2]

@Suman_1978 

Thanks for the link but this takes you to a DEAD END 

Once you click on the links it opens another page that DOESN'T have the software on it. 

if you can get the software or even the previous version that would be GREAT!!!!

THANKS

[Tam92]

Hello,

Please find the below link for Firmware version 2.1.11

https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_67b78fe6cb184290a52a44f3db&tab=releaseNotes

Thanks,

TAM

[comp2]

NOPE NO SOFTWARE !!!

the link that is there takes you to a DEAD END 

please try to use the link and see for yourself. 

[Tam92]

Hello,

This is a public link and is already working for me. 

Please try to check the internet settings on your PC or try a different PC/browser.

Alternatively, you may visit support.hpe.com  and check for HP Uninterruptible Power System Management Module Firmware

Thanks,

TAM

[comp2]

when i click on obtain software it takes me to a page that does not contain the link. 

can you send me the pink from that "obtain software" page 

[comp2]

NO records found 

[Tam92]

Hello,

Yes, I understand that.. You need to have the active UPS contract/warranty linked with your passport account to download any files from this website.

Once the product is listed under your account, you should be able to get the files related to it.

If you don't have the HPE passport account, please create one and link the contract. https://myenterpriselicense.hpe.com/cwp-ui/auth/register

Alternatively, you may check if someone has the contract already linked to their account and can try to download the file.

Thanks,

TAM

[comp2]

then why would you tell me to go to this site ??
Alternatively, you may visit support.hpe.com  and check for HP Uninterruptible Power System Management Module Firmware

This ups is 11 years OLD and there are no warranty contacts available for it. 

I have no way to download the file. 

please help!

[Tam92]

Hello,

Unfortunately,that's the only way to download the file. You may log a call with HPE support and check for the paid support.

Thanks,

TAM

[comp2]

and that is why we stopped buying HP products, this thread has been going on for three days and you are just now (after wasting a bunch of my time) telling me you won't help me out. 

very sad 

[Tam92]

This was nowhere mentioned in the thread that you did not have the support agreement for the UPS. 

I guided you to my best efforts on how to get the file downloaded.

Thanks,

TAM

[comp2]

The ups and module is over 10 years old how would there be a warranty available for it

That makes no sense and shows that you're sloppy at your job

[Tam92]

We offer additional carepacks apart from warranty for continued support.

Certain firmware components are not made available publicly considering some restrictions and you need to have an active carepack to download that.

If you have an Account Support Manager, you may involve him for further details on this.

[comp2]

so what carepaq would be available for this module as the UPS is irrelevant to the module and the firmware is only for the module and not the UPS? 

[Tam92]

You may chat here for information

https://www.hpe.com/global/hpechat/index.html