Low Profile Bracket for the 836267-001 HP SA E208e-p SR G10 Plug-in Controller

[dvenardos]

Does anyone know where I can get a low profile bracket the  836267-001 HP SA E208e-p SR G10 Plug-in Controller? HPE support is completely unable to help or even understand what a low profile bracket is. Just need the bracket.

https://buy.hpe.com/us/en/options/controller-controller-options/smart-array-controllers-smart-host-bus-adapters/smart-array-controllers/hpe-smart-array-e208e-p-sr-gen10-8-external-lanes-no-cache-12g-sas-pcie-plug-in-controller/p/804398-b21

[TVVJ]

Hello, 

You may buy option part number 804398-B21 - HPE Smart Array E208e-p SR Gen10 (8 External Lanes/No Cache) 12G SAS PCIe Plugin Controller,  containing both high and low profile bracket, according to the models information on page 1 of the HPE Smart Array E208e-p SR Gen10 Controller's QuickSpecs.

Regards,

[Suman_1978]

Hi,

Some times, finding the Bracket part number will be difficult, can you please mention the server model to which you are asking the bracket for.

An example of Full Height, Low profile bracket.

Thank You!
I work with HPE but opinions expressed here are mine.
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[paulswain]

Wondering, Did you get a response on this?   

I have same a situation now looking for P/N of the bracket only; High Profile Bracket for 804394-b21 HPE Smart Array e208i-p SR gen10 12g SAS.    Any direction is helpful.

[scherrit]

Hi,
I've the same problem.
I ordered two E208e-p part number 804398-B21, one with high and low profile bracket, one without low profile bracket. 
HP support sent me a new Smart Array, but only with high profile bracket, too.
It's really very frustrating that you can't make any progress because of such an essential part and have now to deal with opening and processing tickets.
We sell hardware from HP and stand behind it, but then let's not be left out in the cold because of such trifles.

Regards
Alex

[Sunitha_Mod]

Hello Alex,

We regret any inconvenience you may have encountered. We request you please take a moment to reply to the private message we've sent and provide the requested information. This will enable us to address your concerns with the relevant team.

[scherrit]

Hello,
After various phone calls and multiple email exchanges, in which I also provided proof of the purchase from the distributor days before, I was finally forwarded to the HPE escalation team, who then asked me to provide proof of purchase and photos of the controller's packaging again , the controller itself (which has long since been installed and in use) and photos of the missing part (!!!).
Then that became too stupid for me.
I asked an IT system house friend of mine who sells a lot more servers than we do if they happened to have such slot plates left over and I received three of these low-profile plates from there.
This action with HP cost me around 3-4 hours of working time and nerves.
We are really considering switching to another manufacturer after recently increasing problems with new devices not working and lengthy repair processes due to mostly used spare parts that the HP technician receives for exchange.

Alex