Maintenance contract woes

[IST1]

Out of interest, what are people's general experiences of setting up maintenance contracts with HP? Every year we have the same issues - it takes forever, there are always multiple mistakes which we need to correct and then we frequently find that renewed items are incorrectly listed as expired when we subsequently try to raise support calls.

We make it as easy as possible by providing a full list of all our systems complete with SLA requirements in advance but it doesn't seem to make any difference.

It's the same every single year and we've had a variety of account managers, all of which have been unable to make it the straightforward, streamlined process it should be.

It is just me?