ProLiant DL360e Gen8e and inel 2470v2

[komarovaa]

Good day! I have a ProLiant DL360e Gen8 server in service with Intel Xeon CPU E5-2430 2.20GHz. I decided to upgrade the processors to Intel Xeon E5-2470v2 (2.4GHz / 10-core / 25MB / 8.0GT / s QPI / 95W, DDR3-1600, but the server with these processors does not turn on. I updated the BIOS to version P73 05 / 24/2019, but it didn't help. According to the specification this processor is supported. Tell me, what could be the problem? 

[SanjeevGoyal]

Hello ,

I would suggest you use a supported processor with this server.

HPE ProLiant DL360e Gen8 Server - Option Parts

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c03361192

[Moderator edit: Removed the broken link. You may refer to https://support.hpe.com/]

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c03366122

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

[komarovaa]

Hello!

I selected a processor from this list by the server part number, and it is in the specification list. 

https://partsurfer.hpe.com/Search.aspx?SearchText=668815-001 

Will the 2470v2 processor never work on this server?

[SanjeevGoyal]

Hello,

 2470v2 processor will not work with your server.(DL360e Gen8e)

I would suggest use only supported HPE parts.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

[komarovaa · Accepted solution]

The problem was solved by updating the firmware using BootBlock
image downloaded here https://downloads.hpe.com/pub/softlib2/software1/cd/p355461430/v96920/hp-ivb_update-1.80-2.iso 

[NeoMod]

---

@SanjeevGoyal wrote:

Hello,

 2470v2 processor will not work with your server.(DL360e Gen8e)

I would suggest use only supported HPE parts.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

---

Years later I found posts like this and I'm still baffled at the low-quality, superficial, non-sensical response given on the HPE forum by "HPE EXPERTS" or whatever they are called in their label.

HAVE.YOU.READ.THE.DOCUMENTS.?  

(and yes, it's written like this because it's meant to sound like this!)

Per your previous answer, looking at https://partsurfer.hpe.com/Search.aspx?SearchText=668815-001 one would have found out that Part Number 729115-001 is indeed the Intel Xeon Ten-Core processor E5-2470 v2!

So the answer should have been: YES, the v2 is supported. But of course - and this is only one of the countless cases where I've seen this happen - the answer given was superficial at best, and inherently incorrect since it shows that the author ignored the source material linked by himself.

( Sorry for necroposting but I've seen too many responses like this over the years to just keep ignoring them: either don't answer or verify what you're going to write before sending someone on a wild goose chase, at best.)

[yoroboticscolom]

Hi, Im trying to update my server too, however could you tell me a tutorial to use bootblock, please.

I downloaded the iso, and flashed it with rufus but the server does not boot from usb.

Thanks.

[Sunitha_Mod]

Hello @yoroboticscolom,

Thank you for posting. 

You might want to consider creating a new topic by utilizing the "New Discussion" button, as this will not only enhance visibility compared to the old topic but also boost your chances of receiving responses from experts.

[juaquin-anderso]

Hi

I tried the 2470v2 processor and it did not boot..

Do you have a link for download the Bios upgrade file for 2019 version for this computer?   The newest i was able to find is the 2014 version.  i need the bios file for proliant dl160e g8.

Thanks

J