ProLiant DL380 Gen10 using HP MM2000JEFRC

[Paddy404]

Hello all,
I am currently in the process of upgrading our server (a ProLiant DL380 Gen10 with HPE P408i-a SR Gen10) with additional hard drives. I have encountered a problem and do not really know where I can get the appropriate information.
I have two of the HP MM2000JEFRC (HPE 2TB 12G 7.2K SAS (512e) 2.5" SFF Hard Disk / Hard Disk with Smart Carrier - 765873-001 / 765466-B21), these are both not recognized by the controller.

./ssacli ctrl slot=0 pd 2I:3:7 show detail
HPE Smart Array P408i-a SR Gen10 in Slot 0 (Embedded)
Unassigned
physicaldrive 2I:3:7
Port: 2I
box: 3
Bay: 7
Status: Failed
Last Failure Reason: Hot plug start unit failed
Drive Type: Unassigned Drive
Interface Type: SAS
Size: 0 GB
Drive exposed to OS: False
Logical/Physical Block Size: 0/0
Rotational Speed: 7200
Firmware Revision: HPD4
Serial Number: Confidential info erased
WWID: 5000C50096BADF05
Model: HP MM2000JEFRC
PHY Count: 1
PHY Transfer Rate: 12.0Gbps
PHY Physical Link Rate: 12.0Gbps
PHY Maximum Link Rate: 12.0Gbps
Drive Authentication Status: Not Applicable
Sanitize Erase Supported: False
Shingled Magnetic Recording Support: None
Drive Unique ID: A5FBEB8CF9DFB65A

This is identical for both hard disks.
Other hard drives in the bay are recognized, so I do not assume an error of the bay.

My question now is if I am doing something wrong? I need to adjust the controller? The hard drives are generally not compatible with the server?

[support_s]

System recommended content:

1. Advisory: HPE ProLiant DL360 / DL380 Gen10 Plus Servers - Intel Virtual RAID on CPU (VROC) Gen10 Plus SW RAID For Servers Running VMware ESXi 7.0 U2 May Log a "Dead" State In The VMware ESXi Logs During Hotplug Actions

2. Advisory: (Revision) HPE ProLiant DL110/DL360/DL380 Gen10 Plus Servers - Fw Updates For Drives Attached to Intel VROC On Certain HPE Gen10 Plus Servers Running Microsoft Windows / VMware ESXi Operating Systems Must Be Performed In Offline Mode

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[pchops]

---

Last Failure Reason: Hot plug start unit failed
Drive Type: Unassigned Drive
Interface Type: SAS
Size: 0 GB
Drive exposed to OS: False
Logical/Physical Block Size: 0/0
Rotational Speed: 7200
Firmware Revision: HPD4

---

FWIW, according to the firmware release notes for this drive model, the latest version (HPDA) on the HPE Support Center "addresses a hot plug reporting concern":

https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_85a4f57618cd4215ab7df4a0fd&tab=releaseNotes

[Paddy404]

@pchops 

Hello,
first of all thank you for the information.
I have since updated the firmware of the controller from version 5.0 to 5.32. In addition, I tried to raise the firmware of the hard drives from the version HPD4 to the HPDA.
But the firmware tool shows me the message:

[root@CDVM04:/tmp/CP052066] ./CP052066.vmexe
Online HDD/SSD Flash Component for VMware ESXi - MM1000JEFRB and MM2000JEFRC Drives (HPDA), searching...
The following 2 device(s) will not be updated
* Drive 2I:3:7 (HPE Smart Array P408i-a SR Gen10 in Slot 0)
* Drive 2I:3:8 (HPE Smart Array P408i-a SR Gen10 in Slot 0)

Reason:
Requires device and all attached and associated devices to have "OK" status

============ Summary ============
Smart Component Finished

Summary Messages
================
Smart Component opted to not flash 2 devices
See log at /var/cpq/Component.log for details

Exit Status: 3
Update not attempted. All selected devices are either up-to-date or have newer versions installed.

[root@CDVM04:/tmp/CP052066] cat /var/cpq/Component.log
/var/cpq/Component.log
Run with 1 Command Argument(s): ./setup

CP052066.scexe - Online HDD/SSD Flash Component for VMware ESXi - MM1000JEFRB and MM2000JEFRC Drives
Component Version: HPDA
Component Build: 0
SOULAPI Version: 5.30.6.0
Attempting to open TASK XML file:
Creating engineering log file at /var/cpq/CP052066_2022_11_01_12_14_10.log
The following 2 device(s) will not be updated
* Drive 2I:3:7 (HPE Smart Array P408i-a SR Gen10 in Slot 0)
* Drive 2I:3:8 (HPE Smart Array P408i-a SR Gen10 in Slot 0)

Reason:
Disk devices must have SPC-2, SPC-3, SPC-4 or SPC-5

The following 2 device(s) will not be updated
* Drive 2I:3:7 (HPE Smart Array P408i-a SR Gen10 in Slot 0)
* Drive 2I:3:8 (HPE Smart Array P408i-a SR Gen10 in Slot 0)

Reason:
Requires device and all attached and associated devices to have "OK" status

Any Supported?: yes
Component Version: HPDA
Oldest Device: Drive 2I:3:7 (HPE Smart Array P408i-a SR Gen10 in Slot 0) (HPD4)
Image Version: HPDA
Installer State: 3
See log at /var/cpq/CP052066_2022_11_01_12_14_10.log
============ Summary ============
Smart Component Finished

Summary Messages
================
Smart Component opted to not flash 2 devices
See log at /var/cpq/Component.log for details

Exit Status: 3
Update not attempted. All selected devices are either up-to-date or have newer versions installed.

Return code: 3

Installation complete: Tue Nov 1 12:14:11 UTC 2022

=================================================================

The two hard drives are not recognized by the controller, so I can't update them.
I have already restarted the server via "Restart" and completely disconnect from power.

physicaldrive 2I:3:7
Port: 2I
Box: 3
Bay: 7
Status: Failed
Last Failure Reason: Init start unit failed
Drive Type: Unassigned Drive
Interface Type: SAS
Size: 0 GB
Drive exposed to OS: False
Logical/Physical Block Size: 0/0
Rotational Speed: 7200
Firmware Revision: HPD4
Serial Number: Confidential info erased.
WWID: 5000C50096BADF05
Model: HP MM2000JEFRC
PHY Count: 1
PHY Transfer Rate: 12.0Gbps
PHY Physical Link Rate: 12.0Gbps
PHY Maximum Link Rate: 12.0Gbps
Drive Authentication Status: Not Applicable
Sanitize Erase Supported: False
Shingled Magnetic Recording Support: None

physicaldrive 2I:3:8
Port: 2I
Box: 3
Bay: 8
Status: Failed
Last Failure Reason: Init start unit failed
Drive Type: Unassigned Drive
Interface Type: SAS
Size: 0 GB
Drive exposed to OS: False
Logical/Physical Block Size: 0/0
Rotational Speed: 7200
Firmware Revision: HPD4
Serial Number: Confidential info erased
WWID: 5000C500958DB559
Model: HP MM2000JEFRC
PHY Count: 1
PHY Transfer Rate: 12.0Gbps
PHY Physical Link Rate: 12.0Gbps
PHY Maximum Link Rate: 12.0Gbps
Drive Authentication Status: Not Applicable
Sanitize Erase Supported: False
Shingled Magnetic Recording Support: None

Moderator Note: Edited the post and removed the Serial numbers for privacy. 

[Paddy404]

Hello all,
I am unfortunately still facing the problem of getting my two hard drives to work.

Rebooting the server does not change the status of the HDDs (they remain in "Falied" status with the message "Init start unit failed").
Therefore I can not update them with the new firmware. Additionally I tried to update the HDDs via another server (Smart Array P410 Controller), but they are not recognized there either.

[root@CDVM04:/tmp/CP052066] ./CP052066.vmexe
Online HDD/SSD Flash Component for VMware ESXi - MM1000JEFRB and MM2000JEFRC Drives (HPDA), searching...
The following 2 device(s) will not be updated
* Drive 2I:3:7 (HPE Smart Array P408i-a SR Gen10 in Slot 0)
* Drive 2I:3:8 (HPE Smart Array P408i-a SR Gen10 in Slot 0)

Reason:
Requires device and all attached and associated devices to have "OK" status

Is there another possibility I can try? I do not necessarily assume that the disks are defective, since it affects both disks. I would be grateful for any tips.

[Sunitha_Mod]

Hello @Paddy404, 

We would recommend logging a support ticket using the following links so that the support team can assist you further:
https://www.hpe.com/psnow/doc/A00039121ENW

https://support.hpe.com/hpesc/public/docDisplay?docId=cep-help_en_us&page=index.html