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01-17-2023 03:37 AM - last edited on 01-18-2023 12:53 AM by support_s
01-17-2023 03:37 AM - last edited on 01-18-2023 12:53 AM by support_s
Smart Array P408i-a Controller "Status Unknown"
Hi there,
We have here a DL360 Gen10 with Smart Array P408i-a SR. WE plugged new HDDs to configure it but the status of the controller within ILO is "Unknown" und can´t do anything because the contoller don´t see any HDDs . Did we missed something in the config ?
Any Solutions ??
Thanks
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01-17-2023 08:42 AM
01-17-2023 08:42 AM
Re: Smart Array P408i-a Controller "Status Unknown"
Hello, make sure the server is running on the latest firmware versions. Try to apply the latest SPP so you can make sure that everyting is at the latest.
Check the IML logs to see when this first ocurred. If there are no clear messages of a possible hardware failer, it's better to open a support case.
Regards.
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01-19-2023 01:08 PM
01-19-2023 01:08 PM
Re: Smart Array P408i-a Controller "Status Unknown"
perhaps the S100i is enabled which may make the drives not visible. If you go into Bios/RBSU->configuration->storage options-SATA Controller Options you need to enable SATA ACHI and make sure the SW software RAID is disabled.