UPS R5500 XR serial connection

[Thorak]

Hello,

I have an UPS R5500XR with network module with a network port and a serial port.

Unfortunately I do not know the IP address of the network and try to connect through serial port to reconfigure the IP address.

I use Putty (9600 bauds, data bits 8, stop bit 1, Parity none, Flow control none) , connect to the serial port and reseat the card, I can see to boot text but I do not have any menu and cannot send any input.

Do I miss something?

Please can you help me with this problem.

Thank you,

Thorak.

[Suman_1978]

Hi,

Is this UPS a R5500 XR or RX?

Have you tried the User Guide to check the connections?

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

[Thorak]

Sorry my mistake, this is a R5500 XR. Yes I have read he user manual and also the UPS network module user manual.

I have followed the guidance (I think) and as you can see I have something on the terminal when plugging the network module card into the UPS, but I do not have any menu and cannot interact with the terminal.

The only point is that I do not have the exact cable, so I took another cable serial to serial and plug it to an old HP laptop that still has a serial port.

Best regards,

Thorak.

[Suman_1978]

Hi,

Thanks for confirming the UPS model.

Please refer to this guide, page# 18 onwards.
Also refer to this advisory.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases

[Thorak]

Thank you for the links, I have read them already and tried to find the referenced adapter over internet (part number 304098-001).

Unfortunately the price of this adapter is completely crazy, the best price I was able to find is around 140$ with delivery fees.

Some market sell it for more then 220$ :(.

I have found one market that sell it for 24.50$ but they do not deliver in Europe and I live in Belgium.

Is it possible to buy it directly to HPE for a honnest price?

Thank you for your time and help,

Best regards,

Thorak.

[ManBha · Accepted solution]

Hello,

You can contact the nearest reseller.

https://partnerconnect.hpe.com/partners

Thanks.

[Thorak]

I bought a serial cable made for communication for industrial devices 23$ with delivery fees, it works!

The problem was the serial cable.

I have been able to access to UPS module via serial and I see it into HP Power Protector Administrator.
I have configured the network on the card and can ping it but I cannot access it over the network.

The card is a SNMP/SERIAL module and I am not sure that this model has HP Power Protector Administrator integrated, therefore not sure if I can use it directly over the network with port 4679(http) or 4680(https).

Is the network port of this module reserved only to send SNMP trap to a SNMP server or has it HP Power Protector integrated?

In any case my problem of serial access is fixed, but I am not at the end of the road..

Thank you for your support,

Best regards,

Thorak.