warranty check

[Abolfazl-Edalat]

Hello 

I have a question about HPE warranty check. When I want check serial in site for some devices , I should enter serial and  Partnumber , but for many devices don't need to partnumber.

image :

https://ibb.co/FwnVncB

[Suman_1978]

Hi @Abolfazl-Edalat,

That error comes up when the serial number given is wrong.
As per the image you have attached, change the last character to 5, its not S

https://support.hpe.com/hpsc/wc/public/home

Thank You!
I work with HPE but opinions expressed here are mine.
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[Abolfazl-Edalat]

Hi @Suman_1978 

my device is HPE DL380Gen10 and seial is ***removed***.

When I enter part number "868704-B21" , I can get warranty check. 

Why this report faced to enter partnumber?

Moderator Edit: Removed the Serial number for Privacy. 

[Suman_1978]

Hi,

I would suggest you to call HPE Support to get this serial number rectified.

Thank You!
I work with HPE but opinions expressed here are mine.
Recent Support Video Releases