- Community Home
- >
- Servers and Operating Systems
- >
- HPE ProLiant
- >
- Servers - General
- >
- why is it always a pain in.... to setup basic stuf...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-06-2020 03:39 AM - edited 01-06-2020 03:51 AM
01-06-2020 03:39 AM - edited 01-06-2020 03:51 AM
why is it always a pain in.... to setup basic stuff
Hi guys,
I've been in the IT for years, tech, sales, management, consulting....
I've seen the it business becoming more and more complex, even for simple things...
latest : trying to install sum 8.5.0 on ML110 gen 9 for a customer... failure with an obscure "failed to listen..." error message.
I had a to gather bits and bobs of info :
"might come from the firewall setting..." nope sorry, firewall is fine no alert logged on 63001 and 63002 port.
checking the logs in smartupdate...
finaly I had to set up a virtual server and virtual client in lab to be able to find a solution, lost few days (again) in solving something that should be taken care of by hpe.
btw the solution is : give different port (opened in fw of course) to smartupdate (ie : smartupdate /port 3001 /ssl_port 3002)
yeahhh it's working !!!
for the sake of it I did try this just after : smartupdate /port 63001 /ssl_port 63002
and guess what.... error "message failed to...blablabla" I even switchoff the firewall in the lab... same error message, but working like a charm with different ports...
to summarise this short story :
- with default parameter smartupdate does not work for this customer ! lovely isn't it ?
- I lost few days of work, to solve this isssue : who am I billing my customer or HPE ?
- When you think that the customer is also paying a warranty contract to be able to download spp and firmware...
my advice to HPE is : sell less different products, invest more in software integration.
I am fed up of loosing time to get things working,
Have fun and share your pain.
J.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-08-2020 12:29 AM - edited 01-08-2020 12:30 AM
01-08-2020 12:29 AM - edited 01-08-2020 12:30 AM
Re: why is it always a pain in.... to setup basic stuff
Hi Jerome,
If you wish the issue to be investigated further, we request you to please log a case with HPE support so that we can help assist you with your queries.
You may also get in touch with your ASM to have the issue routed through the correct channels.
I am an HPE Employee