I am unable update my HPE Net Protector RepDV licence

[barry_p]

Hi All

Any ideas for the problem below, I cannot find any online troubleshooting on this

Thank you

Barry

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Problem: I am unable update my HPE Net Protector RepDV licence

I have done the following:

My current Trial licenses for Net Protector expired

I did the following:

• Removed Net Protector App
• Uninstalled the controller
• Re-installed the controller

With the new Controller ID I generated new demo licenses for the controller

I installed the following active Licenses:

• HPE VAN SDN Ctrl Base SW w/50-node E-LTU
• HPE Net Protector SDN App 250-user E-LTU
• HPE Net Protector RepDV licence

From the Controller

• I have internet access
• I can resolve tippingpoint.com

However, after every 10min update from the Net Protector Admin page it says:

Updates unsuccessful

RepDV Activation Validation Status invalid

I have done this before and it worked 100%

Any ideas, thanks again

[ShaunWackerly]

Hi Barry,

When you "Uninstalled the Controller" does that mean you ran "dpkg --remove hp-sdn-ctl" or that you can "dpkg --purge hp-sdn-ctl"? The --remove option will remove the packages but leave the keystone configuration. The --purge option will remove both packages and configuration. In order to help diagnose the reason for the invalid RepDV license, it would be helpful to know.

Also, do you see any WARN or ERROR level log messages in the support logs? Those may also indicate the reason. The best way to check might be to use the HPE Net Protector GUI and navigate to "Alerts and Logs" > "Support Log". This window will allow you to filter the log messages by the WARN or ERROR log level. If there are any, please post some samples here. We'd especially want to look for messages that repeat once every 10 minutes, at the RepDV refresh rate.

Shaun

[Joetel]

Hi Barry,

Could you please log a case for this issue? I have an idea what issue you might be hitting and it would be best to verify and fix it through the official support process.  Thanks.

Best regards,

Wouter

SDN CoE Team

[Joetel]

Hi Barry,

FYI; I've send you a private message on how to get in touch if you experience any problem opening a case.

Best regards,

Wouter

SDN CoE Team