Drive Organizational Transformation with Microsoft Copilot in Microsoft Viva

[anandtk]

Introduction:

Microsoft Viva is integrated with both Microsoft Teams and Outlook, making it a seamless part of the daily workflow for employees across communication and collaboration platforms.

Research suggests that of this year (2025), 90% of enterprise applications will integrate AI. In today’s fast-changing corporate environment, enhancing employee engagement and boosting organizational productivity have become top priorities. Among the many tools aiming to meet these needs, Microsoft Copilot in Microsoft Viva distinguishes itself with a unique and holistic approach.

Microsoft Copilot in Microsoft Viva empowers organizations to transform their employee engagement strategy by delivering AI-powered insights, personalized experiences, and actionable recommendations. By integrating seamlessly into daily workflows, it helps managers and teams stay connected, aligned, and motivated. This leads to improved collaboration, higher morale, and measurable gains in productivity—making it a powerful tool for building a more resilient and high-performing workforce.

Breakdown and Framework:

Microsoft Copilot in Microsoft Viva is an AI-powered assistant integrated into the Microsoft Viva employee experience platform. It uses generative AI (like GPT-4) to enhance productivity, engagement, and well-being across organization by surfacing insights, automating tasks, and delivering personalized support within Microsoft 365 tools.

Microsoft Copilot in Microsoft Viva unlocks a new era of workplace performance by harnessing advanced AI technology. Built on the Microsoft Copilot System—which integrates powerful large language models (LLMs) with organizational data from Microsoft Graph and Viva apps—Copilot provides leaders with a transformative way to understand, engage, and support their workforce. Copilot ensures robust security and compliance through advanced capabilities, while delivering powerful workforce insights. It seamlessly integrates enhanced privacy protections, responsible AI principles, and tools that elevate employee engagement.

Use Case:

Leveraging the Microsoft Viva Community to Drive Employee Engagement with Copilot

Microsoft Viva Community has streams like Employee Communications, Workspace Analytics, Employee Goal Management and Knowledge Management System (KMS)

Employee Communications includes Viva Insights, Viva Glint, Viva Pulse

Workspace Analytics contains Viva Goals.

Employee Goal management has Viva Connections, Viva Engage, Viva Amplify.

Knowledge Management System (KMS) contains Viva Learning, Viva Topics.

Copilot in Viva Insights with natural language (LLM):

Copilot enables leaders and their delegates to use natural language prompts to generate personalized, dynamic reports that provide insights into their teams and organization. It also streamlines the query-building process for analysts, making data exploration more intuitive.

Copilot in Viva Glint with natural language (LLM):

It is powered by natural language and large language models (LLMs), allows leaders to efficiently summarize and analyze thousands of employee comments from engagement surveys. It offers a new, intuitive way to explore feedback by enabling leaders to ask questions using natural language.

Copilot in Viva Goals:

It empowers users to quickly generate and refine goals using conversational AI, drawing from existing strategy documents. Additionally, it can summarize goal progress for easy sharing within and across teams.

Copilot in Viva Engage:

Copilot helps inspire both leaders and employees to engage by providing AI-generated conversation starters, prompts, and images. It offers leaders valuable insights into employee sentiment and fosters a culture of trust by tailoring and refining message tone. Additionally, it improves the quality of dialogue by suggesting thoughtful, context-aware questions.

Copilot in Viva Learning: 

It enables users to effortlessly create structured learning collections, discover relevant learning resources, and generate concise summaries of learning content—all through conversational AI or LLM.

Copilot in Microsoft Viva Topics (formerly Microsoft Project Cortex):

It enables employees to explore important topics through a conversational interface, while also discovering related subjects and connected projects for deeper insight.

Microsoft Viva Topics is retired on February 22, 2025. Microsoft ceased new feature development for Viva Topics as of February 22, 2024. This retirement aligns with Microsoft’s strategic shift toward delivering AI-powered knowledge management experiences through Microsoft Copilot and other Microsoft 365 services.

Copilot in Viva Pulse: 

Viva Pulse is a part of the Microsoft Viva employee experience platform, designed to help teams and managers collect real-time feedback from employees through quick, targeted surveys. It's built to foster continuous improvement, enhance employee engagement, and support a feedback-driven culture—especially in hybrid or distributed workplaces.

Copilot in Viva Connections:

When the user uses a specific set of trigger words, Copilot checks to see if there is a Viva Connections Dashboard card to be used in the interaction with the user. If found, the card is then presented in the Copilot chat and the user can interact with the card directly from the Copilot experience.

Copilot in Viva Amplify:

Viva Amplify empowers communication teams and leaders to enhance their messaging and engage employees more effectively. It centralizes organizational communications into a single, streamlined platform and provides writing guidance to ensure messages—from leaders, HR, and corporate communications—are impactful, consistent, and resonate across the organization.

Summary:

Microsoft Copilot is transforming the employee experience across Microsoft Viva Community modules.
Through its powerful integration, Copilot introduces a range of intelligent features that not only automate time-consuming, repetitive tasks but also deliver personalized insights that help users thrive in their work environment.

Key areas where Copilot adds value include:

• Improving communication with colleagues
• Supporting personal skill development
• Enhancing time, stress, and priority management
• Tracking individual and team goals more effectively

This integration marks a new chapter in how organizations empower their people—boosting productivity, well-being, and engagement through AI.

[RSeerapu]

How we can adopt this at micro level of each BU .. Can we build usecase at BU level transformation ?

[pearlwilson]

Great work! The way you broke down the integration of AI across Viva’s ecosystem made it incredibly easy to understand and very relevant to today’s workplace challenges. Well structured use cases and clearly mapped each component (like Viva Insights, Glint, Goals, etc.) to real-world applications. 

[SudiptaPaul]

Very insightful information