Gen10 SPP - 2023.09.00.00 - can't download - Product Not Found or is no longer active

[Bartek_Patron]

As per the topic. When I want to download the latest Gen10 SPP - 2023.09.00.00 - after logging in I get a message: Product Not Found or is no longer active.

Do you also have this?

[Sunitha_Mod · Accepted solution]

Hello @Bartek_Patron,

Thank you for writing to us.

We would recommend using the following link to report it so that the concerned team can quickly look into it and reach out to you. 

https://myenterpriselicense.hpe.com/cwp-ui/contact-us

[Bartek_Patron]

It works now. Thank you for you help. Maybe it was just a little downtime.

[Sunitha_Mod]

Hello @Bartek_Patron,

Perfect! 

We are glad to know the problem has been resolved. 

[RCostin]

Actually is far from solved. The link is redirecting to https://myenterpriselicense.hpe.com/cwp-ui/support-center... and then you get a big 

HTTP Status 400 – Bad Request

And the cruel irony:

[Bartek_Patron]

Weird.

I can download the software normally.

[Sunitha_Mod]

Hello @RCostin,

Thank you for reaching out to us! 

We would suggest you try clearing the browser cache/cookies and see if that helps. If you still face the same, as suggested above please use the following link and report the issue, so that the concerned team can check and reach out to you. 

https://myenterpriselicense.hpe.com/cwp-ui/contact-us