OneView is unable to start?

[KaiKayden]

Attempted 5.3 to 5.4 upgrade on May 27th.  Appliance failed upgrade and failed to come back online.  Reverted to pre-upgrade VMware snapshot; however, appliance failed to come up as 5.3.  This to me indicates issue was not upgrade related and was residual and only showed during appliance reboot.

HPE Case P1 case 5355978800.

Troubleshooting by HPE engineer indicates Jetty and Postgres are not starting.  Internal KB suggests corrupt table; however, support escalation is not providing update/solution.

Question - if we revert to a NetApp based snapshot(restore) of the OV appliance, will there be any impact on the 100+ managed servers in OneView?  Will there be ghost/residual/legacy OneView entries on server iLO?  

We'd be going back about 10 days before the event.  Many thanks!

[AmRa]

Looks like it’s due to file system corruption issue during OV upgrade.
Does OneView appliance backup captured before OneView upgrade?
If yes, we would suggest to deploy fresh new OV appliance and restore the OV backup.
Later bring the old OneView appliance down and assign old OV IP address to new OneView appliance so that new OV appliance start managing and monitoring the device already added to it.