Problem with activating EON Number over HPE Portal

[Michael_BGL]

Hello , we ordered Vmware OEM Licenses . Therefore we become an Mail on which i have to press the green Link "Access your Products"

When this is done i com to an Website on which i can read the following : 

Software Notification Message Receipt

Dear Customer,
Thank you for your order. This information represents your receipt and entitlement to the products listed below. Please retain this receipt for your records.

Under this Text i can find my Products to activate .  and the Info Text : 

License Activation Instructions 1. Use Entitlement Order Number to retrieve your Partner Activation Code (PAC) from My HPE Software Center 2. Register your PAC at VMware www.vmware.com/code/hp 3. Receive License Key in your email from VMware 4. Configure your ESXi Host/vCenter, using License Key. Important: Do not use the PAC in this step.

In the lower right corner there is an Link " Access your Products " 
But when i choose the Link then on the next Page , Activate EON then an red sign comes with the Info "Entitlement Order Number not found " 
What goes wrong here ?  What is the EON Number , i only have an HPE Order # Number . But this Number dont work . 
Where i can find the EON Number ? 

Need urgently help for this behaviour . 

Thanks 

[Amjad_kasem]

Hi @Michael_BGL 

The Entitlement Order Number (EON) is essential for license activation. Here’s how you can find it:

1. My HPE Software Center: Visit the My HPE Software Center and log in. You’ll find your EON there.

2. Order Confirmation Email: Check your email for the order confirmation. The EON should be mentioned there.

3. License Entitlement Certificate: If you received a physical certificate, the EON is usually printed on it.

Once you have the EON, follow the steps you mention in your post

1. Retrieve your Partner Activation Code (PAC) from the My HPE Software Center using the EON.
2. Register your PAC at VMware’s activation page.
3. You’ll receive the License Key via email from VMware.
4. Finally, configure your ESXi Host/vCenter using the License Key (not the PAC).

Let me know if thats work with you

[Michael_BGL]

Unfortunately i cant find under the Software center for EONs , No Records found . Its clear , when u read my Question im not able to activate my EON Number . 

Therefore there are no Records . 

Which site i can contact to help me to solve this Problem ? 

Thanks 

Michael 

[Sunitha_Mod]

Hello @Michael_BGL, 

Please use the Get Support option available on the Software Center Portal and submit the support case so that the concerned team can reach out to you.