Unable to login to HPE account

[russell664]

Hi,

Not sure where this shouyld go.

We have a server deployment ongoing and I logged into my HPE account in the software centre with no issues last week, but this week I am unable to login and get the below message:

HPE regrets it cannot process your request at this time.

Can this be looked at please, I need access to the license keys to deploy them.

Thanks,

Dan.

[Sunitha_Mod]

Hello @russell664, 

Thank you for reaching out to us! We have reported the issue to the concerned team, and someone from the team will reach out to you. 

[Jorgen-E]

I have same problem today, unable to log on to HPE Software center to dowload latest SPP.

"Our site is currently down for maintenance. Please come back again later. Thanks for your patience."

I'ts been like this all day,. Is there any else to get hold of latest SPP for Gen10 ML 350?

[Sunitha_Mod]

Hello @Jorgen-E,

Thank you for reaching out to us. 

We have shared the details with the concerned team to look at it. They will check and reach out to you. 

[Roy5]

I have the same issue, Was this ever resolved?

[Sunitha_Mod]

Hello @Roy5,

Thank you for writing to us! We have shared the details with the concerned team to look at it, they will check and get back to you. 

[MarkusWWeiler]

Hello,

same issue today again, unable to download while working at a customer's site.
Very annoying. 

Any information?

Thanks!

[ClutchLock]

Any updates on how to fix this?

EDIT:
For anyone else with this issue, this is what I did:

Go to support, log in, then go to your profile:
https://auth.hpe.com/profile/UserProfile

Enable multifactor authentication, I set up all three.

You create a ticket here:
https://hp.my.salesforce-sites.com/CustomerSalesOp/SoftwareLicensingServicesWebform?region=AMS

Explain politely that you cannot log in and get the error, within about 30 minutes you will recieve a reply from HPE saying something like: "We are currently experiencing maintenance difficulties, the appropriate teams are working to resolve the issue. Please try again later.", about 30 minutes later you will be able to log in and download whatever service pack you need.

I guess they're doing something to vet new or suspicious users, I for one am legit, so no stress for me.

[Migen]

I have the same issue, Was this ever resolved?

[ClutchLock]

Migen, have you done what I suggested above?